Resource Support

• Join a dynamic, diverse, and high performing team in an exciting time of growth.
• Potts Hill base location – with flexible/hybrid working site.
• $108,252.65 base + super
• Full time permanent role
• If you have construction or operational experience, please apply today!

About the role

The primary focus of the Resource Support role is to balance customer needs while supporting resource allocation and logistics. This role will be responsible for scheduling of trials, audits, disinfections, shutdowns for a team of Network Operators. As a Resource Support you will be providing planning, packaging, and dispatch of network operations related work to manage safety, customer, resource allocation and environmental risks during connection of new/renewed/adjusted assets.

Key Responsibilities

• Case managing major infrastructure and development programs
• Ensuring new assets can be operated and maintained and commissioned
• Inspecting the existing network to identify safety and condition related issues and specifying corrective actions.
• Provide planning expertise that ensures that the customer impact of planned maintenance activities is minimised
• Schedule and Coordinate developer inspections, disinfections and shutdowns
• Manage scheduling exceptions
• Responsible for the productivity (utilisation and efficiency) of developer inspection employees
• Resolve or appropriately redirect customer enquiries (e.g. SW Connect, Contact Us and Customer Complaints), and be the primary contact for internal and external stakeholders for all developer enquiries
• Comply with regulatory notification requirements and prepare notices for interruption of supply.
• Process rebates for planned shutdowns greater than five hours.
• Update workorders for stand down labour hours associated with after-hours work

About you

• A Certificate IV Water Industry Operations (General), or ability to obtain within two years of appointment.
• Minimum of 2 years’ experience in business support
• Experience in using FRM MA and DA Licence or equivalent
• Problem solving, interpersonal and negotiation skills.
• Experience in dealing with customer, stakeholder and regulator issues.
• Knowledge in how networks are operated to deliver water, recycled water, wastewater, and stormwater product and services to meet customer and stakeholder expectations.
• Success in working with internal and external service delivery partners to achieve common goals

Additional Requirements:

• Must hold a current drivers’ licence or can obtain one immediately.
• This role is office based and may have some duties in the field.
• Must be available to work outside normal working hours, either from home, office or in field, as required.

Dive into Our Great Benefits:

Competitive Remuneration: We’ll ensure that your skills and contributions are valued and rewarded appropriately.

Hybrid Work Environment: We offer a hybrid work model that balances remote work and office collaboration, supporting our team's productivity and well-being.

Continuous Professional Growth: We will invest in your career with leadership and development programs to propel your success.

24/7 Wellbeing Support: Access for you and your family to free and confidential mental health and general health support through our EAP portal.

Discounted Private Health Insurance: Unlock affordable access to top-tier health coverage with our discounted insurance plans.

Family First: Prioritise your family with up to 18 weeks of fully paid parental leave and a childcare allowance.

Fitness Passport: Achieve your physical fitness goals using our Fitness Passport, granting you access to a multitude of gyms and pools across NSW.

Novated Leasing: Get in the driver's seat of your financial future with our novated lease options.

Closing date: Wednesday 12th March 2025 at 11:59pm

You must be an Australian Citizen or Permanent Resident at the time of submitting your application to be considered for this role.

For any further information please contact christopher.gardner@sydneywater.com.au

Working at Sydney Water

At Sydney Water, we are passionate about making a difference to the lives of our customers and communities. We have a proud heritage and progressive future providing world class drinking water and services that are vital to our customers’ quality of life and safeguarding Sydney’s future. We see the world is changing, so we are changing too.

Our vision is to create better lives through world-class services, and we believe that starts with our people. Our people and their jobs are as diverse as the communities we serve. Our diverse skills, mindsets and backgrounds work together on exciting and challenging projects that make a difference and help ensure Sydney remains one of the most iconic and liveable cities in the world.

We welcome and encourage applications from diverse backgrounds, including Aboriginal and Torres Strait Islander people, LGBTQIA+, people with disability, people with caring responsibilities, people from culturally and linguistically diverse backgrounds, and veterans.

Please see the job description for the role’s full accountabilities.