Technical Business Customer Operations Lead

About the Role

Sydney Water is seeking a skilled and proactive Technical Business Customer Operations Lead to join our Business Customer Accounts team. This role is ideal for a professional with a strong background in governance, risk management, and technical policy development, particularly in the context of environmental and public health risk.

You will play a key role in supporting the development and implementation of frameworks that ensure effective governance, assurance, and compliance across Business Customer Accounts. Your work will help manage significant asset, environmental, and public health risks, while also guiding internal teams and educating high-risk, high-value business customers.

 Key Responsibilities

• Lead the development and implementation of technical programs and frameworks that manage governance, risk, compliance, and assurance across Business Customer Accounts.
• Provide expert guidance on trade waste management, source control, and backflow prevention to protect public health and support regulatory compliance.
• Develop clear, practical technical documentation and policy positions to support internal teams and educate high-risk, high-value customers.
• Monitor and report on technical initiatives aligned with strategic business plans, ensuring continuous improvement and risk mitigation.
• Build strong relationships with internal and external stakeholders, including councils, industry bodies, and regulatory agencies.
• Represent Sydney Water in industry forums and manage external consultants or contractors as needed.
• Support business transformation initiatives and contribute to a culture of safety, customer focus, and operational excellence.

About you

To be successful in this role, you will bring:

• A degree in a relevant discipline (e.g., Science, Engineering).
• A minimum of 5 years’ experience in the water industry, with a focus on wastewater or trade waste operations.
• Proven experience in technical policy development and implementation.
• Strong understanding of regulatory frameworks, ideally within a utility or government agency.
• Demonstrated ability to lead technical programs and provide strategic insight.
• Experience in stakeholder engagement, including influencing senior leaders and external partners.
• Strong analytical skills with the ability to distil complex technical information into clear, actionable insights.
• In-depth knowledge of backflow prevention and associated risk management.
• Excellent project management skills, with the ability to prioritise and meet tight deadlines.
• A collaborative mindset and the ability to work effectively across all levels of an organisation.
• Experience in wastewater treatment or trade waste source control is highly desirable.

Dive into Our Great Benefits:

Competitive Remuneration: We’ll ensure that your skills and contributions are valued and rewarded appropriately.

Hybrid Work Environment: We offer a hybrid work model that balances remote work and office collaboration, supporting our team's productivity and well-being.

Continuous Professional Growth: We will invest in your career with leadership and development programs to propel your success.

24/7 Wellbeing Support: Access for you and your family to free and confidential mental health and general health support through our EAP portal.

Discounted Private Health Insurance: Unlock affordable access to top-tier health coverage with our discounted insurance plans.

Family First: Prioritise your family with up to 18 weeks of fully paid parental leave and a childcare allowance.

Fitness Passport: Achieve your physical fitness goals using our Fitness Passport, granting you access to a multitude of gyms and pools across NSW.

Novated Leasing: Get in the driver's seat of your financial future with our novated lease options.

Closing date: Thursday 3^rd July 2025 at 11:59pm

You must be an Australian Citizen or Permanent Resident at the time of submitting your application to be considered for this role.

Working at Sydney Water

At Sydney Water, we are passionate about making a difference to the lives of our customers and communities. We have a proud heritage and progressive future providing world class drinking water and services that are vital to our customers’ quality of life and safeguarding Sydney’s future. We see the world is changing, so we are changing too.   

 Our vision is to create better lives through world-class services, and we believe that starts with our people. Our people and their jobs are as diverse as the communities we serve. Our diverse skills, mindsets and backgrounds work together on exciting and challenging projects that make a difference and help ensure Sydney remains one of the most iconic and liveable cities in the world. 

 We welcome and encourage applications from diverse backgrounds, including Aboriginal and Torres Strait Islander people, LGBTQIA+, people with disability, people with caring responsibilities, people from culturally and linguistically diverse backgrounds, and veterans.

Please see the job profile for the role’s full accountabilities.