Senior Change Lead - Developer Transformation

About us 

We have a proud heritage and a progressive future, providing world class drinking water and beautiful waterways from the mountains to the sea. We see the world is changing so we are changing too. Our people and their jobs are as diverse as the communities we serve. 

About the role

This role is supporting a key enterprise initiative that will transform our developer customer experience. We are designing and implementing a new developer platform (based on ServiceNow technology) to replace multiple legacy applications and manual ways of working. This aims to improve developer application processes, application turnaround times, developer support, and user experience for our internal staff, partners and thousands of our developer customers. 

You’ll be working with the OCM /Business Transition lead for the program to provide end-to-end change management support to internal teams (office and field based), 30+ external partner organisations and higher impacted developer customers. You'll play a key role in creating awareness, managing stakeholders, coaching and supporting leaders, and driving implementation of change management plans. This role is ‘hands on’ and will work as part of a small collaborative team, in a fast- paced project environment.

Responsibilities include but are not limited to:

Develop, refine and execute change management plans to maximise awareness and business change readiness, employee and partner adoption and minimise change resistance

Identify and document detailed change impacts to inform learning requirements. Communicate impacts to stakeholders and support the business to develop mitigations to manage these

Drive business and external partner engagement including change networks, pre training awareness for end users, solution showcases and stakeholder meetings 

Provide change coaching for leaders and Change Champions to support them in leading change, and driving the required culture and behaviour changes ​

Develop fit for purpose change and communications tools and resources

Support leaders to develop and implement Change and Business Readiness plans ​

Support development and implementation of ADKAR and readiness assessments

Develop plans to embed and sustain the change post go live 

Who are we looking for?

High level of relationship management skills and a track record of successfully navigating complex stakeholder environments, including building trust and managing resistance 

Strong networking, influencing and presentation skills and ability to take people on the change journey 

Adaptable, high attention to detail, and customer centric 

Tertiary qualification in Change Management or Business-related discipline, PROSCI experience 

5+ years professional years change management experience at a senior level

Essential: 

Competent in completing detailed change impact assessments for technical implementations and complex process change 

Strong stakeholder management and engagement skills for both internal and external stakeholders / partners/ customers 

Highly competent end to end change management experience 

Extensive experience working within fast paced IT project-based environments

Highly desirable:

ServiceNow change implementation experience

Working within an agile project environment

Experience delivering change for infrastructure delivery or developer type organisations

Applicants must be Australian Citizens or Permanent Residents.

Dive into Our Great Benefits: 

Competitive Remuneration: We’ll ensure that your skills and contributions are valued and rewarded appropriately. 

24/7 Wellbeing Support: Access for you and your family to free and confidential mental health and general health support through our EAP portal. 

Discounted Private Health Insurance: Unlock affordable access to top-tier health coverage with our discounted insurance plans. 

Fitness Passport: Achieve your physical fitness goals using our Fitness Passport, granting you access to a multitude of gyms and pools across NSW. 

16 Months Fixed Term role based in Parramatta Location

Closing date: 4th July 2025

For more information, or to request an accommodation information, you can contact sunil.nagarajan@sydneywater.com.au

At Sydney Water, we are passionate about making a difference to the lives of our customers and communities. We have a proud heritage and progressive future providing world class drinking water and services that are vital to our customers’ quality of life and safeguarding Sydney’s future. We see the world is changing, so we are changing too. 

Our vision is to create better lives through world-class services, and we believe that starts with our people. Our people and their jobs are as diverse as the communities we serve. Our diverse skills, mindsets and backgrounds work together on exciting and challenging projects that make a difference and help ensure Sydney remains one of the most iconic and liveable cities in the world.

We welcome and encourage applications from diverse backgrounds, including First Nations people, LGBTQIA+ people, people with disability, people with caring responsibilities, people from culturally and linguistically diverse backgrounds, and veterans. 

As part of the application process, Sydney Water will be collecting your personal information to assess your suitability for the role. We will also use your personal information to establish a LiveHire talent profile in our Talent Community. We look at our Talent Community first when new opportunities come up when you apply for a role. Your personal information will be collected in accordance with LiveHire’s Terms, Privacy Policy and Sydney Water’s Privacy Collection Statement – Job Application. Please see the position description for the role’s full accountabilities.