Strategic Business Customer Operations Lead

About the Role

Sydney Water is seeking a Strategic Business Customer Operations Lead with strong project management skills and stakeholder engagement to join our Business Customer Accounts team.

This pivotal role will drive strategic initiatives by conceptualising, developing and implementing solutions to complex challenges affecting the way Sydney Water engages with and manages its high-risk, high-value business customers.

Key Responsibilities

• Engage with relevant stakeholders to ensure initiatives and projects align with business needs and drive effective outcomes.
• Develop and implement governance, risk, compliance, and reporting frameworks for Business Customer Accounts.
• Foster strategic partnerships with industry associations and business customers to address market challenges and deliver innovative servicing solutions.
• Collaborate across Sydney Water to advocate for effective business customer outcomes, ensuring environmental and public health risks are managed.
• Support the timely and effective completion and review of business planning for Business Customer Accounts, determining annual focus areas, initiatives and deliverables.
• Monitor and report on progress against assigned strategic initiatives and Business Customers’ business plan activities.
• Lead and deliver business improvement, transformation initiatives or other ad hoc projects as required and present outcomes to internal and external forums.

About you

You’re a strategic thinker with a passion for driving change and delivering value. You bring:

• A degree in science, engineering, business, or a related discipline.
• Qualifications in project and/or change management (desirable).
• At least 5 years of experience in utilities, project management, or a related industry.
• Proven ability to lead change, influence stakeholders, and drive business improvement.
• Experience in establishing governance frameworks to manage risk and ensure compliance.
• Strong strategic thinking skills with the ability to balance short-term priorities and long-term goals.
• Excellent stakeholder engagement and relationship management capabilities.
• A collaborative mindset and a track record of working effectively across teams.

Dive into Our Great Benefits:

Competitive Remuneration: We’ll ensure that your skills and contributions are valued and rewarded appropriately.

Hybrid Work Environment: We offer a hybrid work model that balances remote work and office collaboration, supporting our team's productivity and well-being.

Continuous Professional Growth: We will invest in your career with leadership and development programs to propel your success.

24/7 Wellbeing Support: Access for you and your family to free and confidential mental health and general health support through our EAP portal.

Discounted Private Health Insurance: Unlock affordable access to top-tier health coverage with our discounted insurance plans.

Family First: Prioritise your family with up to 18 weeks of fully paid parental leave and a childcare allowance.

Fitness Passport: Achieve your physical fitness goals using our Fitness Passport, granting you access to a multitude of gyms and pools across NSW.

Novated Leasing: Get in the driver's seat of your financial future with our novated lease options.

Closing date: Thursday 3^rd July 2025 at 11:59pm

You must be an Australian Citizen or Permanent Resident at the time of submitting your application to be considered for this role.

Working at Sydney Water

At Sydney Water, we are passionate about making a difference to the lives of our customers and communities. We have a proud heritage and progressive future providing world class drinking water and services that are vital to our customers’ quality of life and safeguarding Sydney’s future. We see the world is changing, so we are changing too.   

 Our vision is to create better lives through world-class services, and we believe that starts with our people. Our people and their jobs are as diverse as the communities we serve. Our diverse skills, mindsets and backgrounds work together on exciting and challenging projects that make a difference and help ensure Sydney remains one of the most iconic and liveable cities in the world. 

 We welcome and encourage applications from diverse backgrounds, including Aboriginal and Torres Strait Islander people, LGBTQIA+, people with disability, people with caring responsibilities, people from culturally and linguistically diverse backgrounds, and veterans.

Please see the job profile for the role’s full accountabilities.