Digital Site Services Specialist

About us 

We have a proud heritage and a progressive future, providing world class drinking water and beautiful waterways from the mountains to the sea. We see the world is changing so we are changing too. Our people and their jobs are as diverse as the communities we serve. 

What will you be doing?

The Digital Site Services Specialist is responsible for delivering comprehensive support for both endpoint environments and remote site operations. This role involves diagnosing and resolving technical issues using diagnostic tools and standard operating procedures, ensuring the smooth functioning of all endpoint systems, and addressing hardware and software problems. The Specialist provides essential technical support and guidance to users and support teams, manages digital inventory, and contributes to digital projects. Additionally, the role supports site operations, including audio visual systems, network connectivity, server replacement, and other digital infrastructure components. This ensures that the organisation can run smoothly and efficiently, with minimal disruptions to its digital operations.

Your role will involve:

Technical Support: Providing timely and effective technical assistance to end-users for hardware and software issues at Hub and Remote sites.

Asset Management: Updating CMDB with all hardware and software assets for all end user and audio visuals equipment, ensuring they are properly managed and accounted for.

Implementations: Contribute to CORE and continual improvement projects and initiatives including the deployment of new systems, technologies, and processes.

Data Centre (DC) Support: Provide timely and efficient technical assistance for the operation and maintenance of data centres to ensure optimal performance and security.

User Experience: Enhancing the user experience by ensuring that services are reliable, efficient, and meet the needs of the users.

 Dive into Our Great Benefits: 

Competitive Remuneration: We’ll ensure that your skills and contributions are valued and rewarded appropriately. The minimum starting Salary Range for this role is AU$160K (inclusive super)

24/7 Wellbeing Support: Access for you and your family to free and confidential mental health and general health support through our EAP portal. 

Discounted Private Health Insurance: Unlock affordable access to top-tier health coverage with our discounted insurance plans. 

Fitness Passport: Achieve your physical fitness goals using our Fitness Passport, granting you access to a multitude of gyms and pools across NSW. 

 Who are we looking for?

Tertiary degree qualification in information technology, computer science or similar or equivalent industry experience.

Relevant experience in Information Technology

Demonstrated experience in delivery, implementation, and operation of digital site services in a similar role.

Understanding in dealing with technology vendors and associated contracts

Experience in implementing new and innovative technology solutions

Demonstrated ability to support, operate and implement digital audio video technology and site services across geographical locations.

Applicants must be Australian Citizens or Permanent Residents.

Does this sound like you? Apply now.

We support you through the application process and can modify as needed – let us know what you need.

Closing date: 27^th May 2025

Please see the position description for the role’s full accountabilities.

For more information, or to request an accommodation information, you can contact sunil.nagarajan@sydneywater.com.au

 At Sydney Water, we are passionate about making a difference to the lives of our customers and communities. We have a proud heritage and progressive future providing world class drinking water and services that are vital to our customers’ quality of life and safeguarding Sydney’s future. We see the world is changing, so we are changing too. 

 Our vision is to create better lives through world-class services, and we believe that starts with our people. Our people and their jobs are as diverse as the communities we serve. Our diverse skills, mindsets and backgrounds work together on exciting and challenging projects that make a difference and help ensure Sydney remains one of the most iconic and liveable cities in the world.

 We welcome and encourage applications from diverse backgrounds, including First Nations people, LGBTQIA+ people, people with disability, people with caring responsibilities, people from culturally and linguistically diverse backgrounds, and veterans. 

 As part of the application process, Sydney Water will be collecting your personal information to assess your suitability for the role. We will also use your personal information to establish a LiveHire talent profile in our Talent Community. We look at our Talent Community first when new opportunities come up when you apply for a role. Your personal information will be collected in accordance with LiveHire’s Terms, Privacy Policy and Sydney Water’s Privacy Collection Statement – Job Application. Please see the position description for the role’s full accountabilities.