Customer Service Representative
- Business Support Positions in Customer Services
- $64,394.26 base salary + Super + Leave Loading
- Parramatta location – near train station
- Full Time Permanent position
Are you passionate about creating and delivering a positive customer experience? Do you have an exceptional eye for detail with administrative and data entry tasks?
At Sydney Water we value our customers, our culture, and our performance. Our vision is to create a better life with world-class water services. We highly value and protect the environment of Sydney and its surrounds. Sydney Water is committed to the health and safety of its employees and its community. Sydney Water supports a diverse and inclusive workforce and encourages people of all ages and backgrounds to apply.
A fantastic opportunity is now available to work with a team of energetic and focused individuals within our Property Data Team. You will be responsible for liaising with customers to investigate and resolve billing requests and complaints whilst continuing to provide a customer quality experience. Your day to day duties include creating and maintaining customer, property and meter master data and processing business exceptions which includes some investigation and data processing.
To be successful, you will have previous experience in a business support role with a strong customer service focus. You will have the ability to use office software to analyse data and update records involving billing processes and systems to ensure accurate billing. Your attention to detail and high degree of accuracy in capturing and processing information will set you apart from the rest. Ideally, you will have experience in use of SAP including BDEx, ISU and CRM. You will be confident and knowledgeable in the use of computers.
If successful, you will be working with a high performing team that are committed, supportive and dedicated. You will have high level interpersonal skills, problem solving and conflict resolution skills. Ideally, you will be energetic and team focused, flexible, enthusiastic and have a genuine commitment to achieving positive results.
Please note that your application will be assessed against the job requirements of this position as listed in the attached position description). Please ensure that your cover letter and resume outline your ability to meet these job requirements.
You must apply online to be considered for this role. Any applications that are emailed to the hiring manager unfortunately cannot be considered.
If this sounds like the role for you, please click on the “Apply” button below, submit your application and complete the screening questions.
Applications close: 12th May 2021
Please see the position description for the roles full accountabilities
You must be an Australian Citizen or Permanent Resident at the time of submitting your application to be considered for this role. For more information please contact firstname.lastname@example.org
Sydney Water welcomes you to apply if you feel you meet the selection criteria. The successful completion of a Criminal History Check and Medical Assessment form part of the application process. Please advise if you require any adjustments to actively participate in the application and recruitment process.
We want your perspective and ideas to help us find better ways to delight our customers, so we encourage you to apply no matter your age, sex or culture. You can be part of a committed, highly skilled team who’ll appreciate what you bring to the table. You’ll set and achieve real goals and make decisions that matter, as together we help shape the lifestyle of greater Sydney.