HR Shared Services Advisor

• EA13 - 38 hours per week
• $140,108.04  + super
• Multiple permanent and 12-month fixed term positions

Sydney Water is seeking a trusted, collaborative HR Shared Services Advisor to empower people leaders across the organisation and shape a cohesive, value-driven employee experience. Serving as the primary point of contact for leaders via the Leader Hub shared service, this role provides timely guidance, practical coaching, and seamless access to HR resources, tools, and frameworks.

About the Role

As a HR Shared Services Advisor, you’ll support leaders in managing queries across the employee lifecycle, advising on everything from recruitment, remuneration to workforce data and policies. You’ll deliver high-quality frontline guidance, diagnose issues, and enable leaders to navigate sensitive situations with confidence. This role partners closely with Centres of Excellence and P&C Specialists to ensure consistent, enterprise-wide HR support and process improvements.

Key Responsibilities

• Act as central advisor for people leaders, delivering expert HR support in line with agreed SLAs
• Triaging and resolving queries via ServiceNow, maintaining accuracy and timeliness
• Provide practical coaching to build leader capability and independence
• Guide leaders through recruitment, remuneration, and benefits decisions with consistency and compliance
• Maintain and enhance HR knowledge resources, process guides, and FAQs
• Collaborate across P&C and business units for integrated, high-impact solutions
• Capture leader feedback and drive process/policy improvements across the P&C landscape

About You

You’ll bring:

• Degree in business administration, behavioural science, or Human Resources (or equivalent experience)
• Minimum 3 years’ HR partnering or advisory experience, supporting people leaders
• Practical knowledge of HR policies, employment law, and HR systems (e.g., HRIS, ServiceNow or Dayforce)
• Excellent time management and analytical skills, with experience meeting SLAs and KPIs
• Commitment to building trust, delivering empathetic support, and enabling confident decision-making
• Experience in HR shared service operations (Desired)

If you’re ready to drive high-quality leadership advisory, enable business outcomes, and improve Sydney Water’s employee experience, apply today.

Please note as part of the application process, you will be asked to undergo background checks which includes a criminal history check and online medical check.

You must be an Australian Citizen or Permanent Resident at the time of submitting your application to be considered for this role.

Dive into Our Great Benefits:

Competitive Remuneration: We’ll ensure that your skills and contributions are valued and rewarded appropriately.

Hybrid Work Environment: We offer a hybrid work model that balances remote work and office collaboration, supporting our team's productivity and well-being.

Continuous Professional Growth: We will invest in your career with leadership and development programs to propel your success.

24/7 Wellbeing Support: Access for you and your family to free and confidential mental health and general health support through our EAP portal.

Discounted Private Health Insurance: Unlock affordable access to top-tier health coverage with our discounted insurance plans.

Family First: Prioritise your family with up to 18 weeks of fully paid parental leave and a childcare allowance.

Fitness Passport: Achieve your physical fitness goals using our Fitness Passport, granting you access to a multitude of gyms and pools across NSW.

Novated Leasing: Get in the driver's seat of your financial future with our novated lease options.

Closing Date: Tuesday 27^th November at 11:59pm AEST

Please advise if you require any adjustments to actively participate in the application and recruitment process.

For any further information please contact hayley.williams@sydneywater.com.au

Working at Sydney Water

At Sydney Water, we are passionate about making a difference to the lives of our customers and communities. We have a proud heritage and progressive future providing world class drinking water and services that are vital to our customers’ quality of life and safeguarding Sydney’s future. We see the world is changing, so we are changing too. 

Our vision is to create better lives through world-class services, and we believe that starts with our people. Our people and their jobs are as diverse as the communities we serve. Our diverse skills, mindsets and backgrounds work together on exciting and challenging projects that make a difference and help ensure Sydney remains one of the most iconic and liveable cities in the world.

We welcome and encourage applications from diverse backgrounds, including First Nations people, LGBTQIA+, people with disability, people with caring responsibilities, people from culturally and linguistically diverse backgrounds, and veterans.

As part of the application process, Sydney Water will be collecting your personal information to assess your suitability for the role. We will also use your personal information to establish a LiveHire talent profile in our Talent Community.

We look at our Talent Community first when new opportunities come up when you apply for a role. Your personal information will be collected in accordance with LiveHire’s Terms, Privacy Policy and Sydney Water’s Privacy Collection Statement – Job Application

Please see the role profile for the role’s full accountabilities.