Team Manager, Contract Management Support ServicesHybrid

About the Role

Sitting within the Shared Services leadership team, we are seeking a highly organised and proactive Team Manager, Contract Management Support Services to manage a centralised contract management administrative team. This team provides specialist administrative support for contract managers, including the Business Connect Contract Manager, who oversees a portfolio of contracts, as well as other Contract Managers across Sydney Water.

Key Responsibilities:

• Ensure accurate and timely contract administration processing, meeting all risk, audit, compliance, and service requirements.
• Manage team performance against key KPIs, such as PO after invoice and on-time payments.
• Oversee escalated contract admin enquiries, ensuring adherence to Service Level Agreements (SLAs).
• Monitor and report on business outcomes within the area of accountability.
• Allocate team resources to manage variable workloads and ensure workforce resource requirements are met.
• Provide training and coaching to equip the team with the skills needed to deliver high-quality, customer-focused service.
• Measure and monitor team performance, taking proactive actions to address any shortfalls in meeting SLAs, KPIs, and behavioural standards.
• Drive continuous improvement initiatives, challenging existing processes and fostering a mindset of continuous improvement within the team.
• Manage contract administration tasks, including contract creation, updates, appraisals, variations, payment schedules, closures, and expiry management.
• Create, update, and manage work instructions, procedures, and processes to ensure consistent ways of working across the team.
• Support customers to ensure effective operational delivery and understanding of contract management practices.

Skills & Experience:

• Outstanding stakeholder management capabilities, including the ability to engage, build rapport, liaise, and advocate for contract management processes.
• Proven ability to manage a team to deliver high-quality services and excellent customer service.
• Highly effective people management, stakeholder management, and influencing skills.
• High proficiency in SAP ARIBA and S/4 HANA.
• Demonstrated ability to drive process improvements with measurable results.
• Proven understanding of procurement and contracts standards and procedures, as well as financial delegation.
• A minimum of 5 years’ experience, with at least 3 years in a team leader or manager role, leading a team in the delivery of operational and transactional processes in a large organisation.

Essential Requirements: You must be an Australian Citizen or Permanent Resident at the time of submitting your application to be considered for this role.

Closing Date: Thursday, 22 May 2025 11:59pm AEST.

Please advise if you require any adjustments to actively participate in the application and recruitment process. Please contact Angela.Nguyen@sydneywater.com.au for any further information.

Dive into Our Great Benefits! 

Competitive Compensation: We’ll ensure that your skills and contributions are valued and rewarded appropriately. 

Hybrid Work Environment: We offer a hybrid work model that balances remote work and office collaboration, supporting our team's productivity and well-being. 

Continuous Professional Growth: We will invest in your career with leadership and development programs to propel your success. 

24/7 Wellbeing Support: Access for you and your family to free and confidential mental health and general health support through our EAP portal. 

Discounted Private Health Insurance: Unlock affordable access to top-tier health coverage with our discounted insurance plans. 

Family First: Prioritise your family with up to 18 weeks of fully paid parental leave and a generous childcare allowance. 

Fitness Passport: Achieve your physical fitness goals using our Fitness Passport, granting you access to a multitude of gyms and pools across NSW.  

Novated Leasing: Get in the driver's seat of your financial future with our novated lease options. 

Working at Sydney Water  

We welcome and encourage applications from diverse backgrounds, including Aboriginal and Torres Strait Islander people, LGBTQIA+, people with disability, people with caring responsibilities, people from culturally and linguistically diverse backgrounds, and veterans.  

As part of the application process, Sydney Water will be collecting your personal information to assess your suitability for the role. We will also use your personal information to establish a Live Hire talent profile in our Talent Community.  

We look at our Talent Community first when new opportunities come up when you apply for a role. Your personal information will be collected in accordance with Live Hire’s Terms, Privacy Policy and Sydney Water’s Privacy Collection Statement – Job Application. Please note as part of the application process, you will be asked to undergo background checks which includes a criminal history check.   

Please see the Job Profile for the role’s full accountabilities.