Business Customer ConsultantHybrid

• Manage relationships with Sydney Water’s complex high-value high-risk business customers
• Hybrid working options available
• $144,064.70 base salary plus super

About the role

An exciting permanent opportunity has become available for a Business Customer Consultant to join the Customer Experience team within Sydney Water.

This senior, field-based position is responsible for managing relationships with Sydney Water’s complex, high-value, and high-risk business customers who require non-standard servicing solutions. Based at Potts Hill, the role involves regular travel to various Sydney Water sites and depots.

The successful candidate will possess technical expertise in trade waste and backflow prevention, ensuring customer compliance with Sydney Water’s regulatory requirements. You will leverage your strong communication and negotiation skills to engage with senior stakeholders, foster strategic partnerships, and deliver mutually beneficial outcomes.

A key focus of this role is identifying and presenting opportunities to promote unregulated products and services, enhancing customer engagement, water efficiency, trade waste management, and sustainability outcomes.

Note: This role requires the use of a Sydney Water fleet vehicle in accordance with the Sydney Water Fleet Policy.

Key Responsibilities:

• Engage directly with complex, high-value, high-risk and other allocated business customers as the key relationship lead from Sydney Water to build and maintain a successful relationship between our companies
• Represent Business Customers and Sydney Water in critical and challenging negotiations both internally and externally
• Ensure that our complex, high-value, high-risk business customers are compliant with their contractual obligations to Sydney Water, under the Customer Contract and any additional agreements
• Evaluate, implement and monitor high-risk trade waste discharge approvals. Use business tools to establish and maintain customer compliance
• Investigate and report on trade waste incidents and take appropriate actions to ensure customers rectify problems and reduce or eliminate risks to sewer discharge

About you:

• Tertiary qualifications in Engineering, Environmental Science, or a related discipline, or equivalent professional experience.
• Valid C Class driver’s licence.
• Minimum of 5 years’ experience in a relevant role with a proven track record of achieving objectives.
• Experience in the water industry or in managing on-site wastewater pre-treatment systems.
• Demonstrated ability to deliver programs and services to business customers.
• Strong understanding of the commercial and industrial impacts on water authority operations.
• Technical knowledge of program delivery mechanisms tailored to diverse business customer needs.
• Proven ability to work safely in field environments.
• Plumbing industry qualifications are desirable but not essential.

Dive into Our Great Benefits:

Competitive Remuneration: We will ensure that your skills and contributions are valued and rewarded appropriately.

Hybrid Work Environment: We offer a hybrid work model that balances remote work and office collaboration, supporting our team's productivity and well-being.

Continuous Professional Growth: We will invest in your career with leadership and development programs to propel your success.

24/7 Wellbeing Support: Access for you and your family to free and confidential mental health and general health support through our EAP portal.

Discounted Private Health Insurance: Unlock affordable access to top-tier health coverage with our discounted insurance plans.

Family First: Prioritise your family with up to 18 weeks of fully paid parental leave and a childcare allowance.

Fitness Passport: Achieve your physical fitness goals using our Fitness Passport, granting you access to a multitude of gyms and pools across NSW.

Novated Leasing: Get in the driver's seat of your financial future with our novated lease options.

Closing date: Friday 11th July at 11:59pm

You must be an Australian Citizen or Permanent Resident at the time of submitting your application to be considered for this role.

Working at Sydney Water

At Sydney Water, we are passionate about making a difference to the lives of our customers and communities. We have a proud heritage and progressive future providing world class drinking water and services that are vital to our customers’ quality of life and safeguarding Sydney’s future. We see the world is changing, so we are changing too.

Our vision is to create better lives through world-class services, and we believe that starts with our people. Our people and their jobs are as diverse as the communities we serve. Our diverse skills, mindsets and backgrounds work together on exciting and challenging projects that make a difference and help ensure Sydney remains one of the most iconic and liveable cities in the world.

We welcome and encourage applications from diverse backgrounds, including Aboriginal and Torres Strait Islander people, LGBTQIA+, people with disability, people with caring responsibilities, people from culturally and linguistically diverse backgrounds, and veterans.

Please see the job profile for the role’s full accountabilities.