Business Customer Specialist

• Help us innovate to meet the challenges of our growing cities as a Business Customer Specialist.
• $118,311.24 + superannuation. Working a 19-day month.
• Field based role - you will be a part of a team based in the North region and regularly attending our sites of West Ryde and Parramatta. A Sydney Water vehicle will be provided in line with our Fleet Policy.
• If you have strong skills in customer relationship management and a background in trade waste/wastewater treatment apply today!

An exciting new opportunity has become available for a Business Customer Specialist to join the Customer Experience team within Sydney Water

The purpose of this role is to manage the relationship between Sydney Water and its complex, low-medium risk business customers with non-standard servicing needs. The role requires excellent customer relationship management skills. In addition, it has a strong field-based component, requiring technical knowledge of trade waste and backflow prevention to ensure customer compliance against Sydney Water’s requirements.

Staff within this role utilise their strong customer communication skills to maintain professional relationships, engage strategically at a senior organisational level and negotiate beneficial outcomes.

Responsibilities:

• Engage directly with low-medium risk and other allocated business customers as the key relationship lead from Sydney Water to maintain a successful relationship between our companies. This includes engaging on both business-as-usual activities with operational staff and strategically with senior leaders of customer organisations.
• Proactively identify, critically assess, and formally present to customers on innovative product and service opportunities relevant to their specific industry and operations, based on an in-depth understanding of their business.
• Ensure that our existing and new low-medium risk Business Customers are compliant with their contractual obligations to Sydney Water under the Customer Contract and any additional agreements. Trade waste compliance is a priority due to the potential impact of breaches on our systems and processes, staff safety, and environmental performance.
• Evaluate, implement, and monitor low and medium-risk trade waste discharge approvals. Use business tools to establish and maintain customer compliance.
• Investigate and report on trade waste incidents and take appropriate actions to ensure customers rectify problems and reduce or eliminate risks to sewer discharge.
• Build and maintain business networks with key stakeholders within Sydney Water, with business customers and value makers to facilitate effective resolution of customer issues or opportunities.
• Advocate for our business customers on their behalf to ensure that Sydney Water is delivering to our obligations.
• Maintain and update our CRM system as required to ensure important customer details are accurate.

Experience and Skills

• Minimum 3-5 years’ experience in relevant roles with demonstrated ability to meet objectives.
• Demonstrated knowledge of the impacts of commercial and industrial business practices on water utility products and services
• Demonstrated high level of customer service and relationship management skills
• Demonstrated high level communication, negotiation and stakeholder management skills
• Demonstrated experience in establishing networks
• Demonstrated systems and process skills, including in the Microsoft Office suite of products and enterprise billing and customer systems
• Demonstrated ability to work safely in field environments. 
• Relevant valid drivers licence required – C Class

Desirable

• Water industry experience
• Project management skills and demonstrated experience.
• Knowledge of the Australian Guidelines for Water Recycling and Australian Sewage Quality Management Guidelines
• Knowledge of SAP systems (CRM sales, IS-U, Fiori)

Please note as part of the application process, you will be asked to undergo background checks which includes a criminal history check. As a Sydney Water vehicle is required as part of this role, the successful applicant is required to abide by our Sydney Water Fleet Policy.

You must be an Australian Citizen or Permanent Resident at the time of submitting your application to be considered for this role.

Our commitment to employee well-being extends beyond the workplace. Here's how we support you:

• Childcare allowances and up to 18 weeks of paid parental leave.
• Novated lease opportunities.
• Fitness Passport providing access to numerous gyms and pools across NSW.
• Flu vaccinations and discounted health insurance memberships.

Closing Date: Tuesday 17^th September 2024 at 11:59 PM

Please advise if you require any adjustments to actively participate in the application and recruitment process. Please contact sukriti.sharma@sydneywater.com.au for any further information.

Working at Sydney Water

At Sydney Water, we are passionate about making a difference to the lives of our customers and communities. We have a proud heritage and progressive future providing world class drinking water and services that are vital to our customers’ quality of life and safeguarding Sydney’s future. We see the world is changing, so we are changing too.

Our vision is to create better lives through world-class services, and we believe that starts with our people. Our people and their jobs are as diverse as the communities we serve. Our diverse skills, mindsets and backgrounds work together on exciting and challenging projects that make a difference and help ensure Sydney remains one of the most iconic and liveable cities in the world.

We welcome and encourage applications from diverse backgrounds, including Aboriginal and Torres Strait Islander people, LGBTQIA+, people with disability, people with caring responsibilities, people from culturally and linguistically diverse backgrounds, and veterans.

As part of the application process, Sydney Water will be collecting your personal information to assess your suitability for the role. We will also use your personal information to establish a LiveHire talent profile in our Talent Community.

We look at our Talent Community first when new opportunities come up when you apply for a role. Your personal information will be collected in accordance with LiveHire’s Terms, Privacy Policy and Sydney Water’s Privacy Collection Statement – Job Application

Please see the position description for the role’s full accountabilities.