Contract Support Officer

• EA Level 9-A – Base Salary: $111,500.24 + Superannuation
• Full-Time | 38 Hours per Week | 19-Day Month

About the Role

Sydney Water is seeking a dedicated and detail-oriented Contract Support Officer to join our Customer Experience team. This role is integral to supporting our contract specialists in managing the delivery of works and services that directly impact our customers and uphold Sydney Water’s reputation.

You will be responsible for coordinating contractor activities across individual jobs and broader programs of work, ensuring compliance, quality, and efficiency in service delivery.

Key Responsibilities:

• Assess incoming job requests, generate work orders, allocate tasks to contractors, and monitor progress to completion.
• Ensure adherence to relevant legislation, procurement policies, and internal procedures.
• Review and process contract payment claims and invoices for internal approval.
• Evaluate and manage cost adjustments and variation claims.
• Conduct site inspections focusing on safety, environmental impact, community engagement, and quality assurance.
• Prepare and manage contract documentation including correspondence, reports, and variations.
• Verify service delivery and ensure accurate charges and payments.
• Foster strong working relationships with suppliers and internal stakeholders.
• Analyse contract data to provide actionable insights for decision-making.

About You:

• Tertiary qualifications in Engineering, Science, or a related discipline, or equivalent professional experience.
• Demonstrated experience in managing contractor-delivered works, particularly in civil maintenance or related services.
• Strong organisational skills with the ability to manage multiple tasks and meet deadlines.
• Excellent written and verbal communication skills, including active listening and interpretation.
• Proven ability to build positive relationships with internal and external stakeholders, with a strong customer focus.
• Competence in presenting complex data in a clear and concise manner.
• Experience with Ariba, Maximo, and Spatial Hub/GIS is desirable but not essential.

Why Sydney Water?

At Sydney Water, we’re committed to building a sustainable future—both for our customers and for our people. When you join us, you’ll be part of a dynamic team that’s passionate about innovation and excellence. But that’s not all we offer:

• Competitive Compensation: We’ll ensure that your skills and contributions are valued and rewarded appropriately.
• Hybrid Work Environment: We offer a hybrid work model that balances remote work and office collaboration, supporting our team's productivity and well-being.
• Continuous Professional Growth: We will invest in your career with leadership and development programs to propel your success.
• 24/7 Wellbeing Support: Access for you and your family to free and confidential mental health and general health support through our EAP portal.
• Subsidised Private Health Insurance: Unlock affordable access to top-tier health coverage with our discounted insurance plans.
• Family First: Prioritise your family with up to 18 weeks of fully paid parental leave and childcare allowances.
• Fitness Passport: Achieve your physical fitness goals using our Fitness Passport, granting you access to a multitude of gyms and pools across NSW. 
• Novated Leasing: Get in the driver's seat of your financial future with our novated lease options.

If you’re ready to make a difference with a leading water utility, apply now!

Closing Date: Monday 21st July midnight AEST

Please advise if you require any adjustments to actively participate in the application and recruitment process. 

For any further information please contact sukriti.sharma@sydneywater.com.au

Please note as part of the application process, you will be asked to undergo background checks which includes a criminal history check and a medical assessment either online or in person.

You must be an Australian Citizen or Permanent Resident at the time of submitting your application to be considered for this role. 

Working at Sydney Water

At Sydney Water, we are passionate about making a difference to the lives of our customers and communities. We have a proud heritage and progressive future providing world class drinking water and services that are vital to our customers’ quality of life and safeguarding Sydney’s future. We see the world is changing, so we are changing too.

Our vision is to create better lives through world-class services, and we believe that starts with our people. Our people and their jobs are as diverse as the communities we serve. Our diverse skills, mindsets and backgrounds work together on exciting and challenging projects that make a difference and help ensure Sydney remains one of the most iconic and liveable cities in the world. 

We welcome and encourage applications from diverse backgrounds, including First Nations people, LGBTQIA+, people with disability, people with caring responsibilities, people from culturally and linguistically diverse backgrounds, and veterans. 

Please see the job profile for the role’s full accountabilities.