Business Process Lead

At Sydney Water, we’re passionate about making a difference to the lives of our customers and communities. We have a proud heritage and a progressive future, providing world class drinking water for people across Greater Sydney and centralised sanitation to protect our beautiful waterways. Our people and their jobs are as diverse as the communities we serve. 

About the role 

The purpose of Business Process Lead role is to drive transformation, deliver process improvements, and support uplift of process maturity across Sydney Water using standardised and internationally recognised best practice approaches to process improvement. This role will deliver quantifiable process improvements, systems integration recommendations, value adding solutions, uplifts in process maturity and capability, and ensure seamless integration with third party processes. This position will also be responsible for coordinating with other integral projects and programs, which have dependencies or linkages. Accordingly, this role will act as a process leader to the business, challenging the status quo to ensure the achievement of significant business outcomes. The Business Process Lead will guide process transformation across Sydney Water for all relevant key processes (including achieving transformation through coaching of business members, providing delivery service support, supporting a discrete number of the most high impact continuous improvement initiatives within the supported business units. 

About you 

This role will suit a professional with significant experience in leading business process improvement in cross functional and transformational programs. The Business Process Lead should have managed priorities across a multitude of initiatives and scopes. 

Who are we looking for? 

Leadership Skills: 

Understand Sydney Water’s corporate strategy and demonstrate Sydney Water values and behaviours to contribute to a positive and productive working environment.  

Demonstrate commitment to the Strategy, Change & Performance Group vision and objectives and understand your contribution to achieve these.  

Lead/ Drive the project team to deliver significant process improvement benefits while maintaining a high performing project team that is aligned to Sydney Water’s signature behaviours and values. 

Managing complex and heavily interlocked initiatives across several functional areas of business. 

Participate in team development, planning and coordination activities to enable the team to work effectively together. 

Technical Skills: 

Lean & Six Sigma (Master Black Belt) understanding and proven success to ensure the measured improvement and benefit realisation is supported, in the delivery of all process improvements. 

End-to-end process design and alignment to identify and manage interdependencies.  

Accountable for all process designs and re-engineered processes for the process improvement projects and ensuring they are documented, meet minimum process maturity standards/ quality requirements, designed to best practice, and are approved by relevant stakeholders. 

 Experience in training, coaching and certifying trainees in Six Sigma methodologies (White, Yellow and Green Belt trainees) to proficiently support trainees through theory and practical project delivery of the certifications. 

Qualification and Experience: 

Essential: 

The ideal candidate should have Tertiary qualification in business, engineering or related field, or experience deemed equivalent 

10+ years’ experience in process improvement (lean, six sigma, TPM, TQM, TOC, Triz) or transformational projects 

Six Sigma Master Black Belt 

Applicants must be Australian Citizens or Permanent Residents. 

Dive into Our Great Benefits:  

• Competitive Remuneration: We’ll ensure that your skills and contributions are valued and rewarded appropriately. 
• 24/7 Wellbeing Support: Access for you and your family to free and confidential mental health and general health support through our EAP portal. 
• Discounted Private Health Insurance: Unlock affordable access to top-tier health coverage with our discounted insurance plans. 
• Fitness Passport: Achieve your physical fitness goals using our Fitness Passport, granting you access to a multitude of gyms and pools across NSW. 
• Novated Leasing: Get in the driver's seat of your financial future with our novated lease options. 

Please see the position description for the role’s full accountabilities. Please include a cover letter addressing the role criteria to support your application. 

Closing date: 3 March 2025  

For more information, or to request an accommodation information, you can contact sunil.nagarajan@sydneywater.com.au 

At Sydney Water, we are passionate about making a difference to the lives of our customers and communities. We have a proud heritage and progressive future providing world class drinking water and services that are vital to our customers’ quality of life and safeguarding Sydney’s future. We see the world is changing, so we are changing too.   

Our vision is to create better lives through world-class services, and we believe that starts with our people. Our people and their jobs are as diverse as the communities we serve. Our diverse skills, mindsets and backgrounds work together on exciting and challenging projects that make a difference and help ensure Sydney remains one of the most iconic and liveable cities in the world. 

We welcome and encourage applications from diverse backgrounds, including Aboriginal and Torres Strait Islander people, LGBTQIA+, people with disability, people with caring responsibilities, people from culturally and linguistically diverse backgrounds, and veterans.  

 As part of the application process, Sydney Water will be collecting your personal information to assess your suitability for the role. We will also use your personal information to establish a LiveHire talent profile in our Talent Community. We look at our Talent Community first when new opportunities come up when you apply for a role. Your personal information will be collected in accordance with LiveHire’s Terms, Privacy Policy and Sydney Water’s Privacy Collection Statement – Job Application. Please see the position description for the role’s full accountabilities.