Metering Officer

About the role

Meter Officers within the Metering Operations team will have exposure to a variety of work activities. Our team is responsible for providing quality service through the delivery of accurate and timely information for the purposes of billing.

The role will lead the operational delivery of services to customers through the provision of customer meter exchanges, metering operations, customer services and some data processing support. The role is responsible for providing customer, metering support, as well as case management of customer enquiries relating specifically to metering enquiries. This role is also responsible for accurately capturing and maintaining the data that generates Sydney Waters' revenue. Our role is to have the customer and community at the heart of everything we do.

The role of the Meter Officer is to deliver quality customer experiences. They do this by connecting with customers both internal and external, agreeing on solutions, and delivering outcomes. Through the delivery of service excellence, we build customer trust in Sydney Water.

Key accountabilities for this role include but are not limited to:

• Capture and update customer, meter exchange and property systems data.
• Interact with customers, process Customer Service Request.
• Day to day contract activities for Meter Exchanges and Call out work orders.
• Facilitate meter exchange contract services.
• Analyse Meter Exchange work orders as requested.
• Complete projects to improve work processes.

We place a strong focus on first contact resolution and workplace culture.

Skills and Qualifications:

• Advanced proficiency using a computer, accuracy of data input, ability use multiple applications and screen views.
• Advanced Microsoft Excel skills 
• Experience in the utilities industry or customer service environment is an advantage.
• High level of computer literacy and experience with enterprise billing and customers systems (SAP) is an advantage.
• Willingness to participate in a rotating roster (Monday-Friday)

Why Sydney Water?

Joining Sydney Water means being part of an organisation that is committed to providing a vital service to millions of people.

Dive into Our Great Benefits:  

• Competitive Compensation: We’ll ensure that your skills and contributions are valued and rewarded appropriately.
• Hybrid Work Environment: We offer a hybrid work model that balances remote work and office collaboration, supporting our team's productivity and well-being. 
• Continuous Professional Growth: We will invest in your career with leadership and development programs to propel your success.  
• 24/7 Wellbeing Support: Access for you and your family to free and confidential mental health and general health support through our EAP portal.  
• Subsidised Private Health Insurance: Unlock affordable access to top-tier health coverage with our discounted insurance plans. 
• Family First: Prioritise your family with up to 18 weeks of fully paid parental leave and a childcare allowance.  
• Fitness Passport: Achieve your physical fitness goals using our Fitness Passport, granting you access to a multitude of gyms and pools across NSW.   
• Novated Leasing: Get in the driver's seat of your financial future with our novated lease options. 

Closing date: Wednesday 29th January at 11:59pm

Please note this role is internally titled Customer Service Representative - Metering Operations as outlined in the job description. Please see the job description for the role’s full accountabilities.  

You must be an Australian Citizen or Permanent Resident at the time of submitting your application to be considered for this role.

Working at Sydney Water

At Sydney Water, we are passionate about making a difference to the lives of our customers and communities. We have a proud heritage and progressive future providing world class drinking water and services that are vital to our customers’ quality of life and safeguarding Sydney’s future. We see the world is changing, so we are changing too.   

Our vision is to create better lives through world-class services, and we believe that starts with our people. Our people and their jobs are as diverse as the communities we serve. Our diverse skills, mindsets and backgrounds work together on exciting and challenging projects that make a difference and help ensure Sydney remains one of the most iconic and liveable cities in the world. 

We welcome and encourage applications from diverse backgrounds, including Aboriginal and Torres Strait Islander people, LGBTQIA+, people with disability, people with caring responsibilities, people from culturally and linguistically diverse backgrounds, and veterans.