Senior Business Analyst - Developer Transformation

About us 

We have a proud heritage and a progressive future, providing world class drinking water and beautiful waterways from the mountains to the sea. We see the world is changing so we are changing too. Our people and their jobs are as diverse as the communities we serve. 

About the role

This role is an opportunity for a motivated Senior Business Analyst to contribute to Sydney Water’s Developer Platform through the delivery of quality business analysis outcomes to a strategic and transformational program.

Responsibilities

Stakeholder and User engagement

Engage effectively with business and digital stakeholders and with consumers (users) of the proposed solution

Ensure that requirements are based on sound analytics, observations and insights and through research with actual end users.

Work as part of a focussed Squad including Product Owner, Architects, UX Designers, Project Manager, delivery team and business stakeholders.

Working with a wider team of external Solution Integrators (SI), including Architects, Business Analysts and Delivery Team. SI resources are based both in Sydney and offshore.

Outcomes elicitation and analysis

Employ Human Centred Design / Design Thinking in the business analysis approach

Identify and analyse the problem space – customer and business needs, benefits and pain points

Define outcomes and requirements that address the problem space and meet customer and business needs

Communicate the impact of constraints (including solution, schedule and budget) and reach a mutual outcome.

Work with Solution Architects to understand feasibility and comprehend the solution's overall impact on downstream systems.

Capture current systems / programs impact during planning, design and development.

Uncover opportunities to leverage the new technology platform

 Traceability & Connection to Strategy

Plan and set direction for how traceability will be managed for the project and ongoing releases.

Confirm that the solution(s) delivered address the needs identified and deliver the business outcomes and value in the Business Case.

Ensure that testable outcomes are defined

About the candidate

At least five years’ experience as a Business Analyst, ideally in a large corporate environment. 

Expert skills and considerable experience in customer-facing web applications.

Experience dealing with multiple stakeholders, including third party vendors.

Experience of implementing HCD and/or Design Thinking in their Business Analysis deliverables.

Experience of working closely with UX/CX specialists.

Tertiary qualifications in Information Technology, Computer Science or similar technical fields

Proven experience in Business Analysis and Delivery within large organizations

 They will have a proven track record:

Applying industry standard business analysis frameworks, methods, tools and techniques including;

Process modelling to BPMN standard

Business Analysis within Agile and Scrum methodologies

Human Centred Design (HCD) and/or Design Thinking e.g. Service Blueprints

Conceptual data modelling

As a highly effective communicator

Explain business and technical concepts in simple terms

Interview and facilitation skills

Apply elicitation skills to identify and understand stakeholders needs and concerns, and understand the environment in which they work

Applicants must be Australian Citizens or Permanent Residents.

Dive into Our Great Benefits: 

Competitive Remuneration: We’ll ensure that your skills and contributions are valued and rewarded appropriately. 

24/7 Wellbeing Support: Access for you and your family to free and confidential mental health and general health support through our EAP portal. 

Discounted Private Health Insurance: Unlock affordable access to top-tier health coverage with our discounted insurance plans. 

Fitness Passport: Achieve your physical fitness goals using our Fitness Passport, granting you access to a multitude of gyms and pools across NSW. 

Novated Leasing: Get in the driver's seat of your financial future with our novated lease options. 

Closing date: 2^nd June 2025

For more information, or to request an accommodation information, you can contact sunil.nagarajan@sydneywater.com.au

At Sydney Water, we are passionate about making a difference to the lives of our customers and communities. We have a proud heritage and progressive future providing world class drinking water and services that are vital to our customers’ quality of life and safeguarding Sydney’s future. We see the world is changing, so we are changing too. 

Our vision is to create better lives through world-class services, and we believe that starts with our people. Our people and their jobs are as diverse as the communities we serve. Our diverse skills, mindsets and backgrounds work together on exciting and challenging projects that make a difference and help ensure Sydney remains one of the most iconic and liveable cities in the world.

 We welcome and encourage applications from diverse backgrounds, including First Nations people, LGBTQIA+ people, people with disability, people with caring responsibilities, people from culturally and linguistically diverse backgrounds, and veterans. 

 As part of the application process, Sydney Water will be collecting your personal information to assess your suitability for the role. We will also use your personal information to establish a LiveHire talent profile in our Talent Community. We look at our Talent Community first when new opportunities come up when you apply for a role. Your personal information will be collected in accordance with LiveHire’s Terms, Privacy Policy and Sydney Water’s Privacy Collection Statement – Job Application. Please see the position description for the role’s full accountabilities.