Business Relationship Lead

About us

At Sydney Water, we’re passionate about making a difference to the lives of our customers and communities, and our employees. We have a proud heritage and a progressive future, providing world class drinking water and beautiful waterways from the mountains to the sea. Our people and their jobs are as diverse as the communities we serve. 

Your role will involve:

This role supports the Portfolio Manager to manage the relationship between Digital and business units in Sydney Water to achieve positive business outcomes via digital deliverables. For this role, the focus is on Sydney Water’s business users in the Water & Environment Services and Infrastructure Delivery Groups and delivery of digital solutions in the Enterprise Asset Management (EAM), Field Services Management (FSM) and Operational Technology (OT) domains.

Who are we looking for? 

Leadership Skills:

The ideal candidate will be building Digital Business engagement and relationship development, pipeline development, Business case definition, work with all stakeholders to effectively transition work into delivery teams. Write effective business scenarios, requirements documentation and conceptual & functional design documentation.

Interpersonal Skills:

Participate actively in project teams and support Project Brief consultation, authoring and review to enhance the stakeholder engagement relationship. Prioritize the safety of colleagues, the public, and the environment in all tasks. Manage conflicts, manage scope, manage requirements communications and to maintain knowledge for future use.

Qualification and Experience:

Essential:

The ideal candidate should have Tertiary degree in information technology / Digital Services management and/or equivalent industry experience.

Demonstrated experience developing and managing business engagements, including excellent communication (oral / written) and interpersonal skills

Required:

Strong, analytical and problem-solving skills to interpret and implement complex initiatives.  

Business needs analysis and the ability to align digital solutioning to business solution outcomes.  

Experience in Project Brief development with the ability to succinctly identify and articulate business outcomes. 

Applicants must be Australian Citizens or Permanent Residents.

 Dive into Our Great Benefits: 

Competitive Remuneration: We’ll ensure that your skills and contributions are valued and rewarded appropriately. 

24/7 Wellbeing Support: Access for you and your family to free and confidential mental health and general health support through our EAP portal. 

Discounted Private Health Insurance: Unlock affordable access to top-tier health coverage with our discounted insurance plans. 

Fitness Passport: Achieve your physical fitness goals using our Fitness Passport, granting you access to a multitude of gyms and pools across NSW. 

Novated Leasing: Get in the driver's seat of your financial future with our novated lease options. 

Closing date: 11 May 2025 For more information, or to request an accommodation information, you can contact sunil.nagarajan@sydneywater.com.au

At Sydney Water, we are passionate about making a difference to the lives of our customers and communities. We have a proud heritage and progressive future providing world class drinking water and services that are vital to our customers’ quality of life and safeguarding Sydney’s future. We see the world is changing, so we are changing too. 

Our vision is to create better lives through world-class services, and we believe that starts with our people. Our people and their jobs are as diverse as the communities we serve. Our diverse skills, mindsets and backgrounds work together on exciting and challenging projects that make a difference and help ensure Sydney remains one of the most iconic and liveable cities in the world.

We welcome and encourage applications from diverse backgrounds, including Aboriginal and Torres Strait Islander people, LGBTQIA+, people with disability, people with caring responsibilities, people from culturally and linguistically diverse backgrounds, and veterans.

As part of the application process, Sydney Water will be collecting your personal information to assess your suitability for the role. We will also use your personal information to establish a LiveHire talent profile in our Talent Community. We look at our Talent Community first when new opportunities come up when you apply for a role. Your personal information will be collected in accordance with LiveHire’s Terms, Privacy Policy and Sydney Water’s Privacy Collection Statement – Job Application. Please see the position description for the role’s full accountabilities.