Insurance & Claims Manager

About the Role

We are seeking an experienced Insurance & Claims Manager to lead Sydney Water’s insurance placement, technical advisory, recoveries, and claims management functions. This critical role ensures alignment with our risk appetite to safeguard the organisation’s finances, resources, and reputation.

Responsibilities:

• Oversee Sydney Water’s insurance portfolio, including placement of cover aligned to strategic and operational risks, and monitor emerging insurance trends.
• Manage relationships with insurers, brokers, iCare, and other service providers to ensure high-quality advice, claims support, and compliance with insurance obligations.
• Provide expert advice to business units on insurance, claims, and contractual issues, and liaise with Legal on matters with legal implications.
• Lead the claims management framework, including handling high-value and sensitive litigated claims and recoveries, and ensure consistent processes across the business.
• Deliver end-to-end claims management experience including workers’ compensation claims, ensuring timely resolution and compliance with statutory requirements.
• Prepare and present reports to the Board, Executive, and committees on significant claims, recoveries, workers’ compensation exposures, and emerging trends.
• Manage the Insurance and Claims team, budgets, and forecasts, fostering collaboration and exceptional customer service.

Experience and Qualifications:

• Extensive experience (10+ years) in insurance placement and end-to-end claims management, including workers’ compensation claims, with strong research, analytical, and problem-solving skills.
• Proven ability to build and manage relationships, influence senior stakeholders, and consult effectively with internal and external parties, including government and utilities.
• Exceptional leadership, organisational, and time management skills, with the ability to prioritise competing demands and meet strict deadlines in high-volume environments.
• Outstanding interpersonal, negotiation, and conflict resolution skills, combined with superior written and verbal communication for high-level correspondence.
• Demonstrated capacity to handle confidential and sensitive information, provide strategic advice with clarity and independence, and maintain attention to detail while seeing the bigger picture.
• Commercially minded, solutions-focused, and flexible, with a proactive approach to anticipating needs and delivering key outcomes.

Essential Requirements

• You must be an Australian Citizen or Permanent Resident at the time of submitting your application to be considered for this role.
• As part of the application process, you will be asked to undergo background checks which includes a criminal history check and a medical assessment either online or in person.   
• Flexibility to travel across Sydney Water sites as required. 

Closing Date: 2 January 2026 11:59pm AEST.

• Interviews will commence mid-end January 2026.

Please advise if you require any adjustments to actively participate in the application and recruitment process. Please contact Angela.Nguyen@sydneywater.com.au for any further information.

Dive into Our Great Benefits! 

Competitive Compensation: We’ll ensure that your skills and contributions are valued and rewarded appropriately. 

Hybrid Work Environment: We offer a hybrid work model that balances remote work and office collaboration, supporting our team's productivity and well-being. 

Continuous Professional Growth: We will invest in your career with leadership and development programs to propel your success. 

24/7 Wellbeing Support: Access for you and your family to free and confidential mental health and general health support through our EAP portal. 

Discounted Private Health Insurance: Unlock affordable access to top-tier health coverage with our discounted insurance plans. 

Family First: Prioritise your family with up to 18 weeks of fully paid parental leave and a generous childcare allowance. 

Fitness Passport: Achieve your physical fitness goals using our Fitness Passport, granting you access to a multitude of gyms and pools across NSW.  

Novated Leasing: Get in the driver's seat of your financial future with our novated lease options. 

Working at Sydney Water  

We welcome and encourage applications from diverse backgrounds, including Aboriginal and Torres Strait Islander people, LGBTQIA+, people with disability, people with caring responsibilities, people from culturally and linguistically diverse backgrounds, and veterans.  

As part of the application process, Sydney Water will be collecting your personal information to assess your suitability for the role. We will also use your personal information to establish a Live Hire talent profile in our Talent Community.  

We look at our Talent Community first when new opportunities come up when you apply for a role. Your personal information will be collected in accordance with Live Hire’s Terms, Privacy Policy and Sydney Water’s Privacy Collection Statement – Job Application. Please note as part of the application process, you will be asked to undergo background checks which includes a criminal history check.   

Please see the position description for the role’s full accountabilities.