Planner EIP

• The role will plan, package and dispatch work for the delivery of the annual maintenance workplan and will work with Customer Hub Crew Leads, Dispatchers, Networks Team Leaders, maintenance crews, supply chain and other planning teams.
• The role will enhance Sydney Water’s corporate reputation and build trust with our customers, regulators and stakeholders by providing:
• active incident management support for response to environmental harm
• planning, packaging and dispatch of Corrective / Preventative / Operational / Customer Requested work and resource planning to support Regional O&M and Specialised Services delivery teams
• planning, packaging and dispatch of low priority Breakdown related work and adjusting resource plan on the day of operation to support Customer Hub
• planning, packaging and dispatch of Preventative work to support delivery of the Environment Improvement Program (EIP)
• Prestons / Ryde / Daceyville

At Sydney Water, we’re passionate about making a difference to the lives of our customers and communities

About us

We have a proud heritage and a progressive future, providing world class drinking water and beautiful waterways from the mountains to the sea. We see the world is changing so we are changing too. Our people and their jobs are as diverse as the communities we serve.

About the role

As a Planner, the role will:

• provide effective 24/7 capabiltity (people, processes, technology, information and data)
• ensure the delivery of high levels of customer service relating to all customer contacts
• support the front-line managers role by assisting to provide day to day oversight of team members to deliver on product requirements and customer, safety and efficiency outcomes by:
• agreeing on the tasks to be assigned in the defined period
• deciding who to allocate work to
• assigning the task within guidelines provided by the manager
• giving direction and following up on assigned work
• ensuring the required work methods and processes are complied with and recommending change where appropriate
• providing immediate feedback, coaching or corrective action for daily events or the flow of work
• assessing the work done by team members for each shift and reporting to their manager if they feel that managerial authority is necessary to solve ongoing performance issues
• ensuring appropriate shift handover and reporting
• implement and maintain processes and procedures
• be a key leader in the business, drawing from their wealth of experience, strategic thinking and whole of business focus
• working collaboratively across the business to deliver strategic outcomes
• champion staff wellbeing and business efficiency in a high workflow environment
• champion safety and wellness and ensure team members understand their safety accountabilities and wellness support programs
• lead transformational change programs, champion change and support staff through change
• ole model Sydney Water values and behaviours and create a positive, constructive and supportive working environment
• build capability within the team to achieve excellence in the safe and efficient delivery of products and services
• work with a high level of autonomy
• role model customer centricity
• advocate for customers and drive changes through Customer Delivery and other areas of Sydney Water as appropriate which deliver value and quality for customers

About you

To be successful for this role you have:

• A tertiary qualification in engineering, or 6-10 years’ experience in utility network operations and maintenance/renewal, or experience deemed equivalent
• Demonstrated experience in managing complex customer/regulator/stakeholder relationships
• Demonstrated leadership in a team environment, the ability to mentor and develop teams, and operate effectively as part of a wider management team
• Demonstrated ability to lead through influence a dispersed customer facing field-based workforce to meet service standards and achieve excellence in customer service to a large customer base
• Demonstrated ability to work collaboratively with staff
• Ability to lead in a commercial environment
• Ability to be flexible in managing work and resources
• Demonstrated experience in emergency and incident management, including the ability to be contactable 24/7 and be available to lead incident response, or experience deemed equivalent
• Demonstrated experience in building effective business and stakeholder relationships including experience in influencing senior management and stakeholders
• Demonstrated high level ability to communicate with impact using highly developed written & verbal communication skills
• Sound knowledge of industry best practice; including broad knowledge of water industry trends and water, wastewater and recycled water systems maintenance
• Experience in maintenance management
• Process improvement skills

Refer to the position description (attached) for the full accountabilities of the role.

You must be an Australian Citizen or Permanent Resident at the time of submitting your application to be considered for this role. For more information, you can contact SANDY.SAHOO@sydneywater.com.au

We want your perspective and ideas to help us find better ways to delight our customers, so we encourage you to apply no matter your age, sex or culture. You can be part of a committed, highly skilled team who’ll appreciate what you bring to the table. You’ll set and achieve real goals and make decisions that matter, as together we help shape the lifestyle of greater Sydney.

As part of the application process, Sydney Water will be collecting your personal information to assess your suitability for the role. We will also use your personal information to establish a LiveHire talent profile in our Talent Community. We look at our Talent Community first when new opportunities come up when you apply for a role. Your personal information will be collected in accordance with LiveHire’s Terms, Privacy Policy and Sydney Water’s Privacy Collection Statement – Job Application.