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Project Officer - Product Development

  • LocationParramatta, NSW 2150
  • Work TypeFull Time - Fixed Term
  • Positions1 Position
  • Applications Close AtClosed 19 hours ago
    Published on 7 Jan 2021
  • Customer Service

Applications closed

We are no longer accepting applications for this position.

You can join our Talent Community to be first in line for similar jobs.

  • Job no: A7XYR
  • Categories: Business Development,

Project Officer - Product Development

  • Initial location – Parramatta
  • 2-year fixed term – February 2023
  • $110,377 + super + leave loading PA

At Sydney Water, we’re passionate about making a difference to the lives of our customers and communities

About us

We have a proud heritage and a progressive future, providing world class drinking water and beautiful waterways from the mountains to the sea. We see the world is changing, so we are changing too. Our people and their jobs are as diverse as the communities we serve.

About the role

The Innovation and Product Development team within Business Development works to design, deliver and manage new and ongoing customer programs that help save water, provide a positive customer experience, gain nonregulated income for Sydney Water and ensure compliance with Sydney Water requirements. The Project Officer Water Efficiency role is to develop and deliver water efficiency programs such as WaterFix Strata and WaterFix Commercial programs and other initiatives, which target both business and residential customers. The position will be responsible for contributing to Sydney Water’s reputation as a leader in water efficiency expertise and services and will play an important role in delivering on Sydney Water’s drought response activities.  

In this role you will:

  • Provide excellent customer service
  • Work as a client representative with internal and external customers, promote business opportunities, answer enquiries and provide information and prompt responses to customer complaints.
  • Maintain a high level of focus on the needs of Sydney Water business and residential customers
  • Manage the delivery of programs to time, cost and quality objectives
  • display Sydney Water’s Signature Behaviours
  • Analyse options for new customer programs to deliver water efficiency
  • understand water efficiency drivers and offerings for target audiences as well as water efficient fittings and fixtures
  • Project manage the development, implementation and monitoring of programs and services
  • Conduct water efficiency audits of residential strata and commercial buildings 
  • Manage external contractors and suppliers.

About you

  • You have a minimum of five years’ experience in a relevant role with demonstrated ability to meet objectives
  • Excellent communication and negotiation skills
  • Demonstrated high level of customer service and relationship management skills
  • Understanding of water efficiency programs and water saving products
  • Demonstrated ability to research, investigate, analyse and provide practical solutions to business issues
  • Contract management skills, including performance monitoring, safety audits and dispute resolution
  • Experience in delivery of business improvement projects; and/or customer facing programs
  • Experience in auditing and assessing water end use products in commercial and residential properties

Closing date: Friday 22nd January 2021

Please see the position description for the role’s full accountabilities.

You must be an Australian Citizen or Permanent Resident at the time of submitting your application to be considered for this role. For more information, you can contact jess.mackay@sydneywater.com.au

We want your perspective and ideas to help us find better ways to delight our customers, so we encourage you to apply no matter your age, sex or culture. You can be part of a committed, highly skilled team who’ll appreciate what you bring to the table. You’ll set and achieve real goals and make decisions that matter, as together we help shape the lifestyle of greater Sydney.

As part of the application process, Sydney Water will be collecting your personal information to assess your suitability for the role. We will also use your personal information to establish a LiveHire talent profile in our Talent Community. We look at our Talent Community first when new opportunities come up when you apply for a role. Your personal information will be collected in accordance with LiveHire’s TermsPrivacy Policy and Sydney Water’s Privacy Collection Statement – Job Application

 

  • Closed 19 hours ago - 22 Jan 2021
  • Published on 07 Jan 2021, 11:33 PM