Business Systems and Insights Manager

We are currently seeking a Business Systems and Insights Manager to play a pivotal role in supporting this commitment. This is a key leadership position responsible for driving continuous improvement across our systems and delivering meaningful data insights that enhance operational performance. 

About the Role 

As the Business Systems and Insights Manager, you will lead the ongoing development and optimisation of the systems and processes supported by Business Connect. You will work closely with internal teams and external partners to ensure our systems are fit-for-purpose, scalable, and aligned with our strategic goals. 

This role is highly collaborative and business-facing, requiring strong stakeholder engagement and a proactive approach to identifying opportunities for improvement. You will be instrumental in enabling data-driven decision-making and improving operational efficiency across the value chain. 

Key Responsibilities 

• Provide strategic leadership and direction for continuous improvement across business systems supporting finance, procurement, supply chain, and enterprise portfolio and programme management and other key business areas across Sydney Water. 
• Lead and develop a team of analysts, overseeing the end-to-end change and maintenance request process, including the prioritisation of system enhancements and upgrades. 
• Partner with executive-level stakeholders and Digital partners to address system defects, develop business cases, and deliver enhancements that align with business needs and strategic goals. 
• Oversee user acceptance testing and ensure all system changes comply with Sydney Water’s policies and relevant legislative and regulatory requirements. 
• Drive the development and implementation of a future-focused systems roadmap, ensuring alignment with organisational priorities and operational efficiency. 
• Lead the growth of data analytics capability across multiple business units, enabling data-driven decision-making and delivering meaningful insights back to the business. 
• Promote cross-functional collaboration to identify process improvements and support the delivery of strategic outcomes. 

Skills and Experience 

• Minimum 7 years’ experience in systems improvement and data strategy within a complex organisational environment. 
• Proven success in leading continuous improvement initiatives from scoping, implementation through to business-as-usual operations. 
• Demonstrated experience in leading high-performing teams, managing competing priorities, and navigating emerging issues. 
• Strong strategic and critical thinking capabilities, with the ability to manage transformational change and system transitions. 
• High-level people leadership skills, including coaching, mentoring, and guiding teams through periods of change. 
• Advanced analytical, planning, and business management skills. 
• Exceptional communication, negotiation, and stakeholder engagement abilities, with a proven capacity to influence outcomes at all levels of the organisation. 
• Skilled in conflict resolution and delivering clear, effective verbal and written communication.  

Essential Requirements: 

• You must be an Australian Citizen or Permanent Resident at the time of submitting your application to be considered for this role. 

Closing Date: 27 June 2025 11:59pm AEST. 

Please advise if you require any adjustments to actively participate in the application and recruitment process. Please contact Angela.Nguyen@sydneywater.com.au for any further information. 

Dive into Our Great Benefits! 

Competitive Compensation: We’ll ensure that your skills and contributions are valued and rewarded appropriately. 

Hybrid Work Environment: We offer a hybrid work model that balances remote work and office collaboration, supporting our team's productivity and well-being. 

Continuous Professional Growth: We will invest in your career with leadership and development programs to propel your success. 

24/7 Wellbeing Support: Access for you and your family to free and confidential mental health and general health support through our EAP portal. 

Discounted Private Health Insurance: Unlock affordable access to top-tier health coverage with our discounted insurance plans. 

Family First: Prioritise your family with up to 18 weeks of fully paid parental leave and a generous childcare allowance. 

Fitness Passport: Achieve your physical fitness goals using our Fitness Passport, granting you access to a multitude of gyms and pools across NSW. 

Novated Leasing: Get in the driver's seat of your financial future with our novated lease options. 

Working at Sydney Water 

We welcome and encourage applications from diverse backgrounds, including Aboriginal and Torres Strait Islander people, LGBTQIA+, people with disability, people with caring responsibilities, people from culturally and linguistically diverse backgrounds, and veterans. 

As part of the application process, Sydney Water will be collecting your personal information to assess your suitability for the role. We will also use your personal information to establish a Live Hire talent profile in our Talent Community. 

We look at our Talent Community first when new opportunities come up when you apply for a role. Your personal information will be collected in accordance with Live Hire’s Terms, Privacy Policy and Sydney Water’s Privacy Collection Statement – Job Application. Please note as part of the application process, you will be asked to undergo background checks which includes a criminal history check. 

Please see Job Profile for the role’s full accountabilities.