Team Leader – Business Customers – Customer Services
- 6-month Fixed Term Contract (potential for the role to become permanent)
- The successful applicant will be required to respond to incidents out of normal work hours
- Field Medical Required
- This role requires a current ‘C Class’ NSW driver’s license with a good driving record
- ICE 1
- Parramatta HQ – Hybrid work arrangements as per Sydney Waters Flexible Working
At Sydney Water, we’re passionate about caring for the environment and making a difference to the lives of our customers and communities.
About us
We have a proud heritage and a progressive future, providing world class drinking water and beautiful waterways from the mountains to the sea. We see the world is changing so we are changing too. Our people and their jobs are as diverse as the communities we serve.
About the role
This role is initially for 6 months. A unique opportunity for a dynamic people leader to join and lead 15 team members ahead of structural changes, that will see this role become a permanent position.
The team consists of Business Customer Representatives, Customer Support Officers and one Technical Specialist. The team has an important role to case manage Sydney Water’s small to medium business customers trade waste discharge to our Network. We also ensure compliance from this customer cohort for Sydney Water Backflow program to protect the safe drinking water for the Greater Sydney Metropol. The team has a significant effect on minimising impact to our operations and ensuring protection of our customers, employees, Sydney Water networks and associated infrastructure. You will be working with the Head of Business Customers and the extended leadership team during an important time of change and improvements. You’d be someone comfortable with a changing environment, be a self-starter and able to see the bigger picture and help your team feel comfortable with uncertainty as processes are improved and the operating rhythm of the team changed to account for the future. You’re motivated to see Sydney Water deliver world class services and this is an opportunity to help shape a team that plays a critical role in source control of trade waste contaminants.
About you
Qualifications
- Tertiary qualification in a relevant field such as business, engineering, environmental science or experience deemed equivalent.
- Hold or complete a Diploma in Water Industry Operations within two years of commencing the role.
Experience
- Demonstrated ability to manage priorities and effectively respond to emerging issues.
- Demonstrated ability to build trust, influence and communicate effectively at all levels.
- Demonstrated leadership experience.
Knowledge/skills
- Sound understanding of business customer servicing and relationship and compliance management.
- Highly developed leadership skills, including the ability to set business direction, build commitment and foster high performance.
- Demonstrated ability to manage priorities and effectively respond to emerging issues.
- Highest standard of professional integrity and a high degree of personal resilience.
Desirable
- Experience in leading multidisciplinary teams.
- Understanding of the industry challenges relating to servicing and connecting new customers, source control, water conservation, backflow containment and process change.
- Knowledge of the Australian Guidelines for Water Recycling and Australian Sewage Quality Management Guidelines.
Other
- Working with Children check may be required
- If Sydney Water internal employee, line manager approval must be sought prior to applying
Closing date: 10th January 2022
Please see the position description for the role’s full accountabilities.
As part of your application you will be required to upload a cover letter addressing the About You section of this role. Please ensure that your cover letter is no longer than 2 single pages in length.
You must be an Australian Citizen or Permanent Resident at the time of submitting your application to be considered for this role. For more information, you can contact recruitment@sydneywater.com.au
Sydney Water welcomes you to apply if you feel you meet the selection criteria. The successful completion of a Criminal History Check and Medical Assessment form part of the application process.
Please advise if you require any adjustments to actively participate in the application and recruitment process.
We want your perspective and ideas to help us find better ways to delight our customers, so we encourage you to apply no matter your age, sex or culture. You can be part of a committed, highly skilled team who’ll appreciate what you bring to the table. You’ll set and achieve real goals and make decisions that matter, as together we help shape the lifestyle of greater Sydney.
As part of the application process, Sydney Water will be collecting your personal information to assess your suitability for the role. We will also use your personal information to establish a LiveHire talent profile in our Talent Community. We look at our Talent Community first when new opportunities come up when you apply for a role. Your personal information will be collected in accordance with LiveHire’s Terms, Privacy Policy and Sydney Water’s Privacy Collection Statement – Job Application