People Services Coordinator

• EA5 - 38 hours per week
• $88,948.27 + super
• Multiple permanent and 12-month fixed term positions

At Sydney Water, we are dedicated to delivering world-class infrastructure and services that support our customers, communities, and the environment. Our vision is to be innovative, customer-focused, and forward-thinking, ensuring Sydney remains one of the most liveable cities in the world.

We are seeking a detail-oriented People Services Coordinator to ensure our people data is accurate, compliant, and supports critical organisational processes. As the primary contact for processing organisational and people transactions, you’ll deliver a seamless service experience, safeguarding data integrity in our HRIS (Dayforce) while adhering to Sydney Water’s policies, enterprise agreement, and legislative requirements.

About the Role

As People Service Coordinator, you’ll process employee lifecycle queries such as position and reporting line changes, along with various employee related transactions. You will ensure changes are executed promptly, accurately, and meet service level agreements. You’ll conduct regular data quality audits, verify compliance, and return incomplete requests with clear correction instructions. The role requires close collaboration with People & Culture and Business Connect teams, escalating complex cases and supporting system enhancements as a Dayforce superuser.

Key Responsibilities

• End-to-end processing of organisational and people data updates via service management tools
• Ensure alignment to various policies, procedures and approval requirements for all transactions
• Maintain meticulous data accuracy within the HRIS, validating all changes and supporting audits
• Identify and escalate non-standard, complex, or policy-exception transactions
• Deliver service excellence within agreed SLAs, prioritising turnaround and quality
• Serve as a Dayforce superuser, supporting testing, issue resolution, and system development

About You

You’ll bring:

• Certificate III in Business Administration or related discipline (or equivalent experience)
• Minimum 3 years’ HR admin experience, including complex transaction processing and employee interface
• Strong understanding of HR workflows, policies, and data compliance principles
• Experience with large HRIS systems (Dayforce desirable) and service management tools (e.g., ServiceNow)
• Excellent time management, process discipline, risk awareness, and customer service skills
• Ability to communicate clearly, work collaboratively, meet SLAs, and adapt to change
• Experience in HR operations or shared service environments (Desired)

If you are ready to make an impact by supporting Sydney Water’s data reliability and service standards, apply now.

Please note internally this role is titled People Data Coordinator.

Please note as part of the application process, you will be asked to undergo background checks which includes a criminal history check and online medical check.

You must be an Australian Citizen or Permanent Resident at the time of submitting your application to be considered for this role.

Dive into Our Great Benefits:

Competitive Remuneration: We’ll ensure that your skills and contributions are valued and rewarded appropriately.

Hybrid Work Environment: We offer a hybrid work model that balances remote work and office collaboration, supporting our team's productivity and well-being.

Continuous Professional Growth: We will invest in your career with leadership and development programs to propel your success.

24/7 Wellbeing Support: Access for you and your family to free and confidential mental health and general health support through our EAP portal.

Discounted Private Health Insurance: Unlock affordable access to top-tier health coverage with our discounted insurance plans.

Family First: Prioritise your family with up to 18 weeks of fully paid parental leave and a childcare allowance.

Fitness Passport: Achieve your physical fitness goals using our Fitness Passport, granting you access to a multitude of gyms and pools across NSW.

Novated Leasing: Get in the driver's seat of your financial future with our novated lease options.

Closing Date: Friday 21^st November at 11:59pm AEST

Please advise if you require any adjustments to actively participate in the application and recruitment process.

For any further information please contact hayley.williams@sydneywater.com.au

Working at Sydney Water

At Sydney Water, we are passionate about making a difference to the lives of our customers and communities. We have a proud heritage and progressive future providing world class drinking water and services that are vital to our customers’ quality of life and safeguarding Sydney’s future. We see the world is changing, so we are changing too. 

Our vision is to create better lives through world-class services, and we believe that starts with our people. Our people and their jobs are as diverse as the communities we serve. Our diverse skills, mindsets and backgrounds work together on exciting and challenging projects that make a difference and help ensure Sydney remains one of the most iconic and liveable cities in the world.

We welcome and encourage applications from diverse backgrounds, including First Nations people, LGBTQIA+, people with disability, people with caring responsibilities, people from culturally and linguistically diverse backgrounds, and veterans.

As part of the application process, Sydney Water will be collecting your personal information to assess your suitability for the role. We will also use your personal information to establish a LiveHire talent profile in our Talent Community.

We look at our Talent Community first when new opportunities come up when you apply for a role. Your personal information will be collected in accordance with LiveHire’s Terms, Privacy Policy and Sydney Water’s Privacy Collection Statement – Job Application

Please see the role profile for the role’s full accountabilities.