Senior Change Lead – Service Excellence Transformation
- Permanent position in the Change Management Practice
- Hybrid working / Hub office, Parramatta.
We are looking for an experienced Senior Change Lead to join our Change Practice and deliver the business readiness, change approach and supporting plans for the Service Excellence Transformation Program that will improve asset service performance and uplift capability across our end-to-end value chain.
About us
At Sydney Water, we’re passionate about making a difference to the lives of our customers and communities. We have a proud heritage and a progressive future, providing world class drinking water and beautiful waterways from the mountains to the sea. We see the world is changing so we are changing too. Our people and their jobs are as diverse as the communities we serve.
What we can offer you
- A genuine ability to ‘make a difference’ in your community.
- Be a part of a passionate and purpose lead business culture.
- A flexible and progressive work environment.
- An opportunity to contribute to and influence the shaping of the future of Sydney Water and maturing our Change Practice, working with highly experienced change professionals.
- Generous remuneration package.
- Wellbeing initiatives.
- Childcare allowances.
- Novated lease options.
- Subsidised fitness passport access to hundreds of gyms and pools around NSW.
About the role
Key to this role will be an ability to:
- Deliver the business readiness and change outcomes and supporting change strategy and plans that will minimise performance impacts, and drive adoption and change sustainability.
- Forge strong working partnerships with and influence sponsors, key stakeholders, project and change professionals and those directly impacted by change across the enterprise.
- Deliver practical outcomes in business readiness and change experience, delivering sustainable change.
- This role plays a vital part in landing fit for purpose change management strategies and managing change execution to drive business preparedness and adoption and mitigating resistance.
- This role will bring innovation and dynamism, enhancing employee experience by leading people-centric interventions.
Accountabilities and Responsibilities include, and not limited to:
- Ensure alignment and consistency with Sydney Water's Change Management framework, creating successful change management support, and readiness for business adoption.
- Detailed research, discovery, and analysis – Change complexity, Stakeholder Assessments, Change Readiness, Impact Analysis, Business Readiness, employee adoption, and proficiency, aligned with project objectives.
- Design, development and implementation of change management strategies, plans, and interventions (Engagement, Management, Communication, Training, Transition, Handover, Adoption etc.) across various initiatives, that are aligned with program objectives and expedite business readiness, employee adoption, and proficiency.
- Timely identification and mitigation of potential risks, issues, obstacles and change resistance.
- Establishing and leveraging agreed metrics to gauge the efficacy of the change management initiatives, ensuring adoption and benefits realisation.
- Influencing business leaders and managers to effectively guide their teams through transitions.
- Active engagement and collaboration with the Sydney Water Change & Business Improvement practices.
The ideal candidate will:
Be an experienced Senior Change professional, with 7+ years of dedicated change management delivery expertise on large scale, complex transformation programs. The ideal candidate holds a qualification in Change Management or a Business-related discipline.
Essential technical skills include:
- Recent, practical hands-on knowledge and experience with various change methodologies, tools, and techniques.
- Technical experience in change impact discovery and analysis work.
- A solid understanding of how to help people go through change and the change process.
- Strategic and tactical change and business readiness experience.
- Experience with large scale, complex and multi-phased enterprise wide transitional, developmental, and transformational change.
- Good analytical and problem-solving skills to effectively address complex issues.
- Proficiency to interact with stakeholders at various levels
- Able to manage stakeholders, and change management priorities, timeframes, dependencies, risks, and issues.
- Ability to build strong working partnerships, by demonstrating integrity and through trust and respect for others.
If this sounds like you, then please, apply!
Closing date: 25th October 2023
You must be an Australian Citizen or Permanent Resident at the time of submitting your application to be considered for this role. For more information, you can contact jess.mackay@sydneywater.com.au.
We want your perspective and ideas to help us find better ways to delight our customers, so we encourage you to apply no matter your age, sex, or culture. You can be part of a committed, highly skilled team who’ll appreciate what you bring to the table. You’ll set and achieve real goals and make decisions that matter, as together we help shape the lifestyle of greater Sydney.
As part of the application process, Sydney Water will be collecting your personal information to assess your suitability for the role. We will also use your personal information to establish a LiveHire talent profile in our Talent Community. We look at our Talent Community first when new opportunities come up when you apply for a role. Your personal information will be collected in accordance with LiveHire’s Terms, Privacy Policy and Sydney Water’s Privacy Collection Statement – Job Application