Expression of Interest - Network Operations Specialist
- Work within the Customer Hub team to minimise the impact of our daily operations
- Minimise customer impacts from service faults
- Identify re-zoning or alternate water supply options
- 11 Month Expression of Interest - $114,438.52 + superannuation
- Parramatta location
At Sydney Water, we’re passionate about making a difference to the lives of our customers and communities.
About us
We have a proud heritage and a progressive future, providing world class drinking water and beautiful waterways from the mountains to the sea. We see the world is changing so we are changing too. Our people and their jobs are as diverse as the communities we serve.
About the role
In this position, you provide operational expertise in the management of the water, recycled water, wastewater and/or storm water systems to minimise customer impact of daily operations and achieve regulatory requirements. You work in a great team to achieve best outcomes for our customers.
Help us innovate to meet the challenges of our growing cities by:
- Living our corporate value of Customer at The Heart by minimising impact on customers every day
- Demonstrated experience in the use of technology to support daily operations, display operational data, predict asset failures and/or customer/environmental impact
- Thorough knowledge of and demonstrated experience in operating assets &/or systems for the delivery of water &/or recycled water &/or wastewater &/or stormwater product & services that meets customer & stakeholder expectations
- Proven ability and demonstrated experience in identifying the root cause of maintenance issues and working with delivery partners to implement improvements
- Demonstrated ability to interpret customer requirements and to incorporate these into improved processes
- Demonstrated experience in effectively communicating and dealing with customer enquiries & complaints (including Ministerial and Special Inquiries) in a coordinated and expeditious manner
- Use of technology to support daily operations, display operational data, predict asset failures and/or customer/environmental impact
- Complying with relevant Operating Licence, Customer Contract and other regulatory requirements including EPA
- Leading the development and management of beneficial relationships with delivery partners
- Preparation of operations and/or maintenance work programs
- Leading risk assessments and the development of contingency plans to mitigate consequences of process and/or assests and/or operating system failures and/or security risks
- Developing and implementing shutdown and/or flow management plans which minimise disruption and safety risks utilising asset isolation procedures
About you
- A tertiary qualification in engineering or related discipline and/or proven experience in operations, maintenance/renewals or treatment/quality aspects of water and/or recycled water and/or wastewater and/or storm water systems
- Demonstrated experience in the measurement, analysis and evaluation of water and/or recycled water and/or wastewater and/or storm water system performance and the development of strategies and work programs to improve performance
- Highly developed problem solving, lateral thinking, communication, interpersonal and negotiation skills
- Highly developed skills in the use of business intelligence systems, geospatial information systems, asset management systems, data visualisation systems and emerging smart water network technology
- Proven ability to work and support a team in a fast-paced reactive environment
- Thorough knowledge of the appropriate Regulatory requirements
- A solid understanding of the application of computerized system and/or maintenance and/or process management systems.
- Extensive experience in developing and reviewing complex reports, strategies or plans for Regulators, Stakeholders or Senior Management
- Extensive experience in ability to develop and undertake research and investigation proposals to identify variation, compliance with standards and improvement opportunities
- Advanced communication skills (verbal & written) and personal qualities (innovative, motivation, self-confidence and tact) including ability to translate technical outcomes to operational needs
- Additional notes:
- The role is responsible for working in a large, diverse, multi-disciplinary and geographically dispersed team that operate 24 hours a day, 7 days a week
- You must have a current drivers licence or can obtain one immediately
- You will be required to work across the full span of hours 7:00 am to 6:00 pm Monday to Friday within an early start late finish roster
- You must be available to work outside normal working hours, either from home, office or in the field as required
Please see the position description for the roles full accountabilities.
Applications close: Thursday 12th November
You must be an Australian Citizen or Permanent Resident at the time of submitting your application to be considered for this role. For more information, you can contact recruitment@sydneywater. com.au
Sydney Water welcomes you to apply if you feel you meet the selection criteria. The successful completion of a Criminal History Check and Medical Assessment form part of the application process. Please advise if you require any adjustments to actively participate in the application and recruitment process.
We want your perspective and ideas to help us find better ways to delight our customers, so we encourage you to apply no matter your age, sex or culture. You can be part of a committed, highly skilled team who’ll appreciate what you bring to the table. You’ll set and achieve real goals and make decisions that matter, as together we help shape the lifestyle of greater Sydney.
As part of the application process, Sydney Water w