Manager Water Conservation Programs
- Manage the delivery of water conservation and efficiency programs across Sydney Water’s key customer segments (including residential and small, medium and large business customers)
- Lead the implementation of water restrictions in Greater Sydney via a field- based team of dedicated Community Water Officers.
- Lead a talented water efficiency programs team and continuously improve Sydney Water’s offerings to deliver water savings, customer satisfaction and world class customer service
- Contribute to trialling new technology & programs in the water efficiency field to ensure that Sydney Water is a world class performer in this space
- Location, Parramatta
At Sydney Water, we’re passionate about making a difference to the lives of our customers and communities.
About us
We have a proud heritage and a progressive future, providing world class drinking water and beautiful waterways from the mountains to the sea. We see the world is changing so we are changing too. Our people and their jobs are as diverse as the communities we serve.
About the role
The purpose of this role is to manage the delivery of water conservation and efficiency programs and water restrictions / Water Wise Rules across our area of operations to support all customer segments to save water at all times, not just in drought. This role is a key contributor in delivering on Sydney Water’s Water Conservation Plan by achieving target water savings and continuously improving our suite of efficiency-focused customer programs. The role will also manage reporting on initiatives for both internal and external stakeholders. Other responsibilities include but are not limited to;
- Implement the Water Restrictions component of Sydney Water’s Drought Strategy and related activities for the water restrictions team
- Accountable for systems and process to ensure that the delivery of Sydney Water’s water conservation programs meets all legislative and regulatory requirements (e.g. Competition & Consumer Act, Operating Licence requirements).
- Responsible for the development and accuracy of water efficiency information, case studies, benchmarking and best practice guidelines on the Sydney Water website for the use of customers, plumbers, builders and developers
- Develop policies and processes to drive customer satisfaction and world class customer service
- Participate in the IPART Operating Licence review processes relating to the delivery of water conservation programs, and develop and maintain operating budgets.
- Foster a high performance culture through role clarity and contribution, feedback and leadership practices
- Coach and develop team members to enable business change, succession planning and personal fulfillment opportunities.
Please see position description for more information
About you
- 7-10 years’ experience in water conservation, water efficiency, demand management or related fields
- Degree qualification in engineering or business (or experience deemed equivalent)
- Experience in managing significant service delivery contracts and processes with a high degree of customer interaction
- Demonstrated ability to manage a multi-disciplined team in the delivery of water conservation programs and water restrictions to customers
- Understanding of impacts of water conservation and water restrictions on customer management, billing and overall water supply planning
- Experience in dealing with external stakeholders relating to water conservation and/or water restrictions.
Closing date: Monday 20th July
You must be an Australian Citizen or Permanent Resident at the time of submitting your application to be considered for this role. For more information, you can contact Jess.mackay@sydneywater.com.au
We want your perspective and ideas to help us find better ways to delight our customers, so we encourage you to apply no matter your age, sex or culture. You can be part of a committed, highly skilled team who’ll appreciate what you bring to the table. You’ll set and achieve real goals and make decisions that matter, as together we help shape the lifestyle of greater Sydney.
As part of the application process, Sydney Water will be collecting your personal information to assess your suitability for the role. We will also use your personal information to establish a LiveHire talent profile in our Talent Community. We look at our Talent Community first when new opportunities come up when you apply for a role. Your personal information will be collected in accordance with LiveHire’s Terms, Privacy Policy and Sydney Water’s Privacy Collection Statement – Job Application