Senior Manager, Customer Water Efficiency Programs

About the Role

As a Senior Manager, you will take the lead in managing the team that deliver Sydney Water's Customer Water Efficiency Programs and solutions, alongside overseeing the water conservation field operations. This role is in the Customer Experience division and reports to the Head of Innovation and Customer Programs.

This pivotal senior manager role requires you to drive operational excellence while maintaining a strong focus on customer relationships, stakeholder management, and financial oversight. You will ensure all activities are executed within budget, on target, and in full alignment with governance and organisational priorities. A good understanding and experience in operational program delivery, a customer-centric mindset, and the ability to integrate these efforts into broader business objectives will be essential for success in this role.

Key Responsibilities

Lead and Manage Water Efficiency Programs: Lead the successful delivery of all Customer Water Efficiency Programs, including WaterFix Residential, Commercial, Strata, Schools, PlumbAssist, Concealed Leaks.

Drive Innovation and Commercialisation: Lead the assessment and of trial new water conservation solutions, supporting their commercialisation and customer adoption to maximise impact.

Community Engagement & Water Restrictions: Design and manage communications, field team operations, and community engagement initiatives to ensure adherence to water restrictions and Water Wise Guidelines, including the administration of water theft-related fines.

Drought Readiness: Lead the field teams, planning and operations to be ready for drought conditions, ensuring swift and effective responses when needed.

Water Conservation Impact: Ensure all programs align with Sydney Water’s Water Conservation Plan and contribute to our broader sustainability targets, managing reporting and performance to meet stakeholder expectations.

Governance & Financial Management: Administer all program activities in line with budgets, targets, and governance requirements, overseeing suppliers and contractors to deliver results.

About You

You are an experienced leader with a proven track record of delivering customer programs or water conservation programs and managing multi-disciplinary teams. Your ability to balance strategic goals with day-to-day operations and financial oversight will be key to your success in this role. You thrive in a fast-paced environment and are adept at managing stakeholders, guiding teams through change, and driving innovation in water conservation solutions.

Qualifications & Experience

• A degree qualification in engineering, business, or a related field (or equivalent experience).
• At least 5 years of experience in a leadership/senior manager role, including managing cross-functional teams and developing a high-performing team culture.
• Extensive experience in business management, policy development, and governance, with a strong ability to navigate complex commercial decision-making and business cases.
• Strong knowledge of water conservation practices is desirable, as well as knowledge of emerging technologies, customer service, innovation and sustainability trends.
• Exceptional influencing, negotiation, and communication skills, with the ability to work effectively with senior stakeholders across a diverse range of areas.

Why Sydney Water?

At Sydney Water, we are committed to creating a sustainable future through innovative water solutions. As part of our team, you’ll have the opportunity to drive impactful change in water efficiency and conservation while working with a supportive, collaborative team.

Join us and help shape the future of water management in Sydney!

Dive into Our Great Benefits:

Competitive Remuneration: We’ll ensure that your skills and contributions are valued and rewarded appropriately.

Hybrid Work Environment: We offer a hybrid work model that balances remote work and office collaboration, supporting our team's productivity and well-being.

Continuous Professional Growth: We will invest in your career with leadership and development programs to propel your success.

24/7 Wellbeing Support: Access for you and your family to free and confidential mental health and general health support through our EAP portal.

Discounted Private Health Insurance: Unlock affordable access to top-tier health coverage with our discounted insurance plans.

Family First: Prioritise your family with up to 18 weeks of fully paid parental leave and a childcare allowance.

Fitness Passport: Achieve your physical fitness goals using our Fitness Passport, granting you access to a multitude of gyms and pools across NSW.

Novated Leasing: Get in the driver's seat of your financial future with our novated lease options.

Closing date: Monday 17th^th March 2025 at 11:59pm

You must be an Australian Citizen or Permanent Resident at the time of submitting your application to be considered for this role.

For any further information please contact Fabiana.malouf@sydneywater.com.au

Working at Sydney Water

At Sydney Water, we are passionate about making a difference to the lives of our customers and communities. We have a proud heritage and progressive future providing world class drinking water and services that are vital to our customers’ quality of life and safeguarding Sydney’s future. We see the world is changing, so we are changing too.

Our vision is to create better lives through world-class services, and we believe that starts with our people. Our people and their jobs are as diverse as the communities we serve. Our diverse skills, mindsets and backgrounds work together on exciting and challenging projects that make a difference and help ensure Sydney remains one of the most iconic and liveable cities in the world.

We welcome and encourage applications from diverse backgrounds, including Aboriginal and Torres Strait Islander people, LGBTQIA+, people with disability, people with caring responsibilities, people from culturally and linguistically diverse backgrounds, and veterans.

Please see the job description for the role’s full accountabilities.