Laboratory Operation Support – Level 2

• An exciting opportunity to be a part of Sydney Water’s Laboratory Services
• EA Level 5A ($88,948.27 base salary plus superannuation) + Generous benefits on offer, Permanent role, based in West Ryde
• Join our growing team to deliver essential services for a sustainable and prosperous water future

About us

At Sydney Water, we’re passionate about making a difference to the lives of our customers and communities. We have a proud heritage and a progressive future, providing world class drinking water and beautiful waterways from the mountains to the sea. We see the world is changing so we are changing too. Our people and their jobs are as diverse as the communities we serve.

About the Laboratory Operation Support

In this role you will operate and maintain Sydney Water’s World Class Laboratories and associated buildings in all conditions to meet product requirements in addition to customer, safety and efficiency outcomes. Support the Laboratory Services Operations team to deliver the customer engagement portfolio, and assist with delivering the warehousing, fleet and facilities maintenance portfolios for the business

In accordance with procedures and under supervision you will perform the following activities:

• Contribute to a high-performance culture. Always demonstrate SW values and behaviours and participate in a constructive and supporting working environment
• Identify, manage and discuss safety hazards with on-site contractors
• Lead the onsite safety discussion with contractors and either complete the Permit to Work certificates (for Laboratory Services Contractors), or the Authority to Enter Certificates (for the Regional Delivery Consortia contractors)
• Ensure the safety of their own workplace and work activities, participation in health and safety training and activities, managing and reporting all identified hazards
• Demonstrate positive safety behaviours to achieve zero harm
• Demonstrate safety leadership and empower team to identify and rectify hazards
• Complete all mandatory training, participate in incident scenarios as required
• Contribute to incident investigations and implement lessons learnt
• Support the Operations Manager in delivering any safety initiatives that will achieve zero harm

About you

• It is preferred you have at least a certificate III in business / administration
• A valid Driver’s license
• At least 2-3 years working experience in a similar environment
• Customer Service and/or administration
• Communication: Effective verbal and written communication, active listening, and providing clear and concise information to the business
• Problem-solving: Identifying and resolving customer issues efficiently and effectively
• Customer Relationship Management: Building and maintaining positive customer relationships
• Technical Skills: Utilising technology such as SAP, ARIBA, Beakon, CAMMS, Outlook, MS Office products (Outlook, Teams, other),  

 Why our team like working at Sydney Water:

• Positive team culture which celebrates wins and binds together to face challenges (have we told you were the No.1 company in Australia for graduates!) 
• Flexible working arrangements, to give you fair work/life balance.
• We want your perspective and ideas to help us find better ways to delight our customers, so we encourage you to apply no matter your age, gender, or culture.
• Be part of a committed, highly skilled team who’ll appreciate what you bring to the table. You’ll set and achieve real goals and make decisions that matter, as together we help shape the lifestyle of greater Sydney.

Dive into Our Great Benefits! 

• Competitive Remuneration: We’ll ensure that your skills and contributions are valued and rewarded appropriately. 
• Hybrid Work Environment: We offer a hybrid work model that balances remote work and office collaboration, supporting our team's productivity and well-being. 
• Continuous Professional Growth: We will invest in your career with leadership and development programs to propel your success. 
• 24/7 Wellbeing Support: Access for you and your family to free and confidential mental health and general health support through our EAP portal. 
• Subsidised Private Health Insurance: Unlock affordable access to top-tier health coverage with our discounted insurance plans. 
• Family First: Prioritise your family with up to 18 weeks of fully paid parental leave and a generous childcare allowance. 
• Fitness Passport: Achieve your physical fitness goals using our Fitness Passport, granting you access to a multitude of gyms and pools across NSW. 
• Novated Leasing: Get in the driver's seat of your financial future with our novated lease options. 

At Sydney Water, we are passionate about making a difference to the lives of our customers and communities. We have a proud heritage and progressive future providing world class drinking water and services that are vital to our customers’ quality of life and safeguarding Sydney’s future. We see the world is changing, so we are changing too. 

Our vision is to create better lives through world-class services, and we believe that starts with our people. Our people and their jobs are as diverse as the communities we serve. Our diverse skills, mindsets and backgrounds work together on exciting and challenging projects that make a difference and help ensure Sydney remains one of the most iconic and liveable cities in the world.

We welcome and encourage applications from diverse backgrounds, including Frist Nations people, LGBTQIA+, people with disability, people with caring responsibilities, and people from culturally and linguistically diverse backgrounds.

As part of the application process, Sydney Water will be collecting your personal information to assess your suitability for the role. We will also use your personal information to establish a LiveHire talent profile in our Talent Community.

We look at our Talent Community first when new opportunities come up when you apply for a role. Your personal information will be collected in accordance with LiveHire’s Terms, Privacy Policy and Sydney Water’s Privacy Collection Statement – Job Application

Do you think you are up for the challenge? We would love to hear from you! Please submit your resume, cover letter outlining your experiences and respond to the screening questions as part of the application. 

If you require further information regarding this vacancy, please email jay.gil@sydneywater.com.au

Please see the job profile for the role’s full accountabilities.