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Customer Service Representative

  • Work TypeFull time
  • Positions1 Position
  • Applications Close AtClosed 8 days ago
    Never published
  • Job no: PABST
  • Category: Customer Services

Sydney Water - Customer Service Representative – Customer Metering and Accounts

  • Located at Parramatta next to Train and Bus Station
  • $65,707.91 base salary + Super + Leave Loading
  • Hybrid flexible - in office and at home, work pattern available once training period is complete
  • Full Time Permanent Role (This recruitment will be used to fill current vacancies and to create a Talent Pool for opportunities that arise over the next 6 months)

Our Customer Metering and Accounts team has an amazing opportunity available for an experienced, driven, and passionate Customer Service professional to join our team of diverse and dynamic individuals who liaise with customers to investigate and resolve customer enquiries.

Position Specifics

We are flexible with your start time, as long as you can start between the hours of 7.30am and 9.00am to ensure our customers needs are met and that they receive an outstanding customer experience.

You will work a 9-day fortnight, which means you will get a roster day off every two weeks.

We are supportive of work life balance and offer hybrid working options to help support you.

We also have different organisational employee benefits you can access once you are onboarded. Just to name a few:

  • Fitness programs and Fitness Passport
  • Employee Assistance Program
  • Health and Wellbeing – Flu vaccinations and discounted health insurance membership at some health insurance providers


You will be buddied up with one of our experienced Customer Service Representatives where you will shadow them in their different daily activities. We foster the attitude, that no question is a silly question, and every opportunity is a learning opportunity. Our experienced Representative is ready for the successful candidate to ask lots of questions to learn their new role. You are fully supported every step of the way and continue to be supported by our talented management team.

A day in the life of a Customer Service Representative at Sydney Water

You will liaise with a diverse range of customers daily. They could be residential customers, business customers, and even trades people. You will be responsible for investigating and resolving different customer enquiries, as well as creating new accounts for our customers. You will provide our customers with information relating to their bills, property development enquires and other information when requested. You will make accurate notes after each customer interaction and ensure they are saved against our customers’ accounts.

Success Factors – What we are looking for in a person

We are looking for:

  • Someone who can make the interaction with our customers easy. You will be warm and engaging when speaking to our customers. You will always have the customer at the heart with everything you do.
  • You will have experience in a customer service environment with exceptional communication skills, both verbal and written.
  • You will have the ability to ask the right questions and find the right solutions to help provide a resolution.
  • You will be genuine and see yourself in our customers shoes to assist in providing a holistic solution.
  • You will have amazing attention to detail and a high degree of accuracy in capturing and processing information
  • You will be an agile thinker and an eager investigator to ensure complex matters are resolved.
  • You will be a team player and be able to develop collaborative relationships across different business in our organisation.
  • It would be great if you had SAP ISU and CRM experience, but it’s not a must have.

A little bit about Sydney Water

We are a statutory State-Owned Corporation who values our customers, our culture and our performance. Our vision is to create a better life with world-class water services. Water is an essential part of daily life. It’s the way we use water that helps our city thrive and supports the productivity and prosperity of our economy. By delivering world-class water services, we can create a better life for our people, our business partners and our community. We are committed to the health and safety of its employees and community.

Do you think you are up for the challenge? We would love to hear from you! Please submit your resume and cover letter outlining your experiences. We have also attached the position description so you can learn more about our role.

Closing date: Thursday August 11th 2022

Please see the position description for the role’s full accountabilities.

You must be an Australian Citizen or Permanent Resident at the time of submitting your application to be considered for this role. For more information, you can contact recruitment@sydneywater.com.au

Sydney Water welcomes you to apply if you feel you meet the selection criteria. The successful completion of a Criminal History Check and Medical Assessment form part of the application process.

Please advise if you require any adjustments to actively participate in the application and recruitment process.

We want your perspective and ideas to help us find better ways to delight our customers, so we encourage you to apply no matter your age, sex or culture. You can be part of a committed, highly skilled team who’ll appreciate what you bring to the table. You’ll set and achieve real goals and make decisions that matter, as together we help shape the lifestyle of greater Sydney.

As part of the application process, Sydney Water will be collecting your personal information to assess your suitability for the role. We will also use your personal information to establish a LiveHire talent profile in our Talent Community. We look at our Talent Community first when new opportunities come up when you apply for a role. Your personal information will be collected in accordance with LiveHire’s TermsPrivacy Policy and Sydney Water’s Privacy

  • Closed 8 days ago - 11 Aug 2022