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Business Customer Representative

  • LocationParramatta, NSW 2150
  • Work TypeFull time
  • Positions1 Position
  • Applications Close AtCloses in a day
    Published on 10 Sep 2021
  • Job no: P8FPH
  • Category: Customer Services

Business Customer Representative – L4

  • Full-time permanent role
  • Parramatta location – near train station
  • Hybrid working available in line with our Flexible Working - Our Way approach
  • EA12

At Sydney Water, we’re passionate about making a difference to the lives of our customers and communities.

About us

We have a proud heritage and a progressive future, providing world class drinking water and beautiful waterways from the mountains to the sea. We see the world is changing so we are changing too. Our people and their jobs are as diverse as the communities we serve.

About the role

Effectively case manage transactional business customers activities including applications, enquiries, and issues. Ensure Sydney Water requirements are complied with within a customer service framework. Manage business customer risk ensuring Sydney Water worker safety, assets and Operating Licence are protected.

Manage relationships and agreements with connected business customers and use business tools to deliver products and services to selected customer segments. Manage Backflow Prevention Containment requirements, undertake source investigations, and provide technical advice as required

About you

  • Minimum 5 years’ experience in a relevant role with demonstrated ability to meet objectives Demonstrated high level of customer service and relationship management skills
  • Demonstrated high level of systems information and process skills
  • Demonstrated high level communication, negotiation, and stakeholder management skills
  • Demonstrated knowledge of the impacts of commercial and industrial business practices on water authority products and services

Closing date: Sunday 26th September 2021

Please see the position description for the roles full accountabilities.

You must be an Australian Citizen or Permanent Resident at the time of submitting your application to be considered for this role. For more information, you can contact

Sydney Water welcomes you to apply if you feel you meet the selection criteria. The successful completion of a Criminal History Check and Medical Assessment form part of the application process.

Please advise if you require any adjustments to actively participate in the application and recruitment process.

We want your perspective and ideas to help us find better ways to delight our customers, so we encourage you to apply no matter your age, sex or culture. You can be part of a committed, highly skilled team who’ll appreciate what you bring to the table. You’ll set and achieve real goals and make decisions that matter, as together we help shape the lifestyle of greater Sydney.

As part of the application process, Sydney Water will be collecting your personal information to assess your suitability for the role. We will also use your personal information to establish a LiveHire talent profile in our Talent Community. We look at our Talent Community first when new opportunities come up when you apply for a role. Your personal information will be collected in accordance with LiveHire’s TermsPrivacy Policy and Sydney Water’s Privacy Collection Statement – Job Application


  • Closes in a day - 26 Sep 2021
  • Published on 10 Sep 2021, 2:16 AM