Business Process Analyst

About us 

We have a proud heritage and a progressive future, providing world class drinking water and beautiful waterways from the mountains to the sea. We see the world is changing so we are changing too. Our people and their jobs are as diverse as the communities we serve. 

What will you be doing?

The Business Process Analyst is dedicated to understanding, evaluating, improving, and optimising operational processes within an organisation. They analyse current processes to identify inefficiencies and areas for improvement, facilitate process enhancements through detailed modelling, and collaborate with various departments to gather insights and develop functional requirements. The role creates comprehensive documentation to agreed standards, ensure alignment with strategic goals, and apply their analytical skills to solve problems and address organisational pain points.

Your role will involve:

Identify inefficiencies, bottlenecks, and areas for improvement in current business processes to enhance overall efficiency and effectiveness.

Facilitate process improvement by developing detailed process models and creating a clear scope for opportunities to enhance, leading to streamlined operations.

Collaborate with various departments and stakeholders to gather insights, understand needs, develop functional requirements and acceptance criteria, and incorporate feedback into process designs, ensuring comprehensive and effective process improvements.

Create detailed documentation of business processes using BPMN2 design standards in the business process model repository to maintain clarity and consistency.

About you

Minimum 5 years of experience in process analysis with ability in business process modelling and gathering business requirements.

Proven experience with process design and improvement methodologies and reporting.

Proven process modelling skills in order to define and document processes in a BPMN2 standard format.

Strong skills in process modelling and business process design.

Proficient in MS Word, MS PowerPoint, MS Excel, a BPM tool (eg Signavi8/Aris/ProMapp).

Collaborative and constructive with strong communication and stakeholder management skills.

Proven experience in managing and leading large teams and setting direction

Ability to build solid working relationships and stakeholder engagement skills

Applicants must be Australian Citizens or Permanent Residents.

Dive into Our Great Benefits: 

Competitive Remuneration: We’ll ensure that your skills and contributions are valued and rewarded appropriately. 

24/7 Wellbeing Support: Access for you and your family to free and confidential mental health and general health support through our EAP portal. 

Discounted Private Health Insurance: Unlock affordable access to top-tier health coverage with our discounted insurance plans. 

Fitness Passport: Achieve your physical fitness goals using our Fitness Passport, granting you access to a multitude of gyms and pools across NSW. 

Novated Leasing: Get in the driver's seat of your financial future with our novated lease options. 

Closing date: 28^th May 2025

For more information, or to request an accommodation information, you can contact sunil.nagarajan@sydneywater.com.au

 At Sydney Water, we are passionate about making a difference to the lives of our customers and communities. We have a proud heritage and progressive future providing world class drinking water and services that are vital to our customers’ quality of life and safeguarding Sydney’s future. We see the world is changing, so we are changing too. 

 Our vision is to create better lives through world-class services, and we believe that starts with our people. Our people and their jobs are as diverse as the communities we serve. Our diverse skills, mindsets and backgrounds work together on exciting and challenging projects that make a difference and help ensure Sydney remains one of the most iconic and liveable cities in the world.

 We welcome and encourage applications from diverse backgrounds, including First Nations people, LGBTQIA+ people, people with disability, people with caring responsibilities, people from culturally and linguistically diverse backgrounds, and veterans. 

 As part of the application process, Sydney Water will be collecting your personal information to assess your suitability for the role. We will also use your personal information to establish a LiveHire talent profile in our Talent Community. We look at our Talent Community first when new opportunities come up when you apply for a role. Your personal information will be collected in accordance with LiveHire’s Terms, Privacy Policy and Sydney Water’s Privacy Collection Statement – Job Application. Please see the position description for the role’s full accountabilities.