Information Management Specialist – Records Management

About us 

We have a proud heritage and a progressive future, providing world class drinking water and beautiful waterways from the mountains to the sea. We see the world is changing so we are changing too. Our people and their jobs are as diverse as the communities we serve. 

Role Overview:

• Exciting opportunity to work collaboratively and independently within Records Management team
• EA Level 14 ($151,253.19 base salary plus superannuation)
• 38-hour work week

The Information Management Specialist – Records Management is part of the Information Management Centre (IMC) team and plays a critical role in enhancing Sydney Water’s information and records management practices.

Key Responsibilities:

Collaboration & Development:

• Work with process owners to design and implement compliant information management practices.
• Create and maintain procedures, standards, and guidelines for effective records management.
• Assist in implement the 3-year records management plan and roadmap

Expert Advisory:

• Provide guidance on document and records management in alignment with the NSW State Records Act.
• Ensure practices are both efficient and legally compliant.

Compliance & Adoption:

• Drive and monitor adoption and compliance of records/document management practices.
• Support power users and process owners, escalate issues to managers, and review implementation strategies.

 What You’ll Be Doing:

Support the rollout of initiatives that improve awareness and capability in recordkeeping and information sharing across teams.

Encourage and assist business units in adopting Sydney Water’s records systems and ensuring consistent usage.

Participate in annual reviews of records management activities (e.g. RMAT), helping to keep practices aligned with current business and regulatory needs.

Engage with key users and champions, providing guidance and support to foster positive change and innovation.

Contribute to the preparation of reports and advice on recordkeeping matters, including those required by legislation or internal stakeholders.

Build collaborative relationships with internal teams to offer practical recordkeeping advice and support.

 What We’re Looking For:

Tertiary qualifications in Information Technology, Information Science, or Business (or equivalent experience). Or a minimum 5 years’ experience in information management roles within complex environments.

Proven success in implementing and supporting EDRMS, search technologies.

Strong capability in driving change and building momentum across large organisations.

Solid understanding of business analysis methodologies for designing information solutions.

In-depth knowledge of the NSW State Records Act, privacy legislation, GIPA, and other compliance frameworks.

Ability to navigate competing priorities, resolve conflicts, and deliver expert advice and project outcomes.

Applicants must be Australian Citizens or Permanent Residents.

Dive into Our Great Benefits: 

Competitive Remuneration: We’ll ensure that your skills and contributions are valued and rewarded appropriately. 

24/7 Wellbeing Support: Access for you and your family to free and confidential mental health and general health support through our EAP portal. 

Discounted Private Health Insurance: Unlock affordable access to top-tier health coverage with our discounted insurance plans. 

Fitness Passport: Achieve your physical fitness goals using our Fitness Passport, granting you access to a multitude of gyms and pools across NSW. 

Novated Leasing: Get in the driver's seat of your financial future with our novated lease options. 

Closing date: 24^th Oct 2025

For more information, or to request an accommodation information, you can contact sunil.nagarajan@sydneywater.com.au

At Sydney Water, we are passionate about making a difference to the lives of our customers and communities. We have a proud heritage and progressive future providing world class drinking water and services that are vital to our customers’ quality of life and safeguarding Sydney’s future. We see the world is changing, so we are changing too. 

Our vision is to create better lives through world-class services, and we believe that starts with our people. Our people and their jobs are as diverse as the communities we serve. Our diverse skills, mindsets and backgrounds work together on exciting and challenging projects that make a difference and help ensure Sydney remains one of the most iconic and liveable cities in the world.

We welcome and encourage applications from diverse backgrounds, including First Nations people, LGBTQIA+ people, people with disability, people with caring responsibilities, people from culturally and linguistically diverse backgrounds, and veterans. 

As part of the application process, Sydney Water will be collecting your personal information to assess your suitability for the role. We will also use your personal information to establish a Live Hire talent profile in our Talent Community. We look at our Talent Community first when new opportunities come up when you apply for a role. Your personal information will be collected in accordance with LiveHire’s Terms, Privacy Policy and Sydney Water’s Privacy Collection Statement – Job Application. Please see the position description for the role’s full accountabilities.