- Permanent full-time position with competitive salary package and benefits
- Parramatta and Chatswood Office locations with flexible working arrangements
- Support the delivery of integrated servicing solutions enabling Sydney Water’s infrastructure growth, renewal and maintenance.
About us
At Sydney Water, we’re passionate about making a difference to the lives of our customers and communities. We have a proud heritage and a bright future, providing world class water solutions for our customers whilst protecting our natural environment. We see the world is changing so we are changing too.
About the role
Reporting to the Business Systems Improvement Manager, this Document and System Controller role will perform, maintain and continuously improve document and system administration for Sydney Water’s Program Delivery division which manages a large program of Sydney Water’s infrastructure asset design, construction and maintenance works.
This role provides direct support and guidance to both SW internal and external project delivery partner personnel over a wide range of systems and processes, ensuring quality document control and system data that enables efficient Program Delivery operations.
Furthermore, this position will work closely with Analysts in the same BSI Team to suggest, enable, implement and maintain various business system improvements.
The role responsibilities include but are not limited to;
- Performing system administrator functions on various IT applications including:
- Onboarding and exiting of internal and external staff
- Project folder creation and assigning of personnel to projects
- Troubleshooting of user issues and defect escalation
- Sending out communications to internal and external staff
- Working with project teams to ensure system data integrity
- Performing reporting requirements and follow up on overdue actions
- Maintenance of the controlled document register and repositories in the Sydney Water Information Management System (SWIM) as well as secondary document repositories
- Performing archiving of critical project records into SWIM folders upon the completion of a project
- Further definition and standardisation of P4S document control methodologies and processes
- Onboarding education of new staff to SW P4S structure, systems and ways of working
- Manage Alerts (Safety/Environment/Quality/Communications)
- Distribute Business System Improvement communications and training manuals
- Assist internal and external stakeholders with system queries and training
- Work with the Senior BSI Analysts to assist and/or run BSI change initiatives as required, including process mapping, user acceptance testing and system roll-out.
About you
- Tertiary qualification in business/records admin, engineering, IT or related field or experience deemed equivalent.
- 3+ years’ work experience in a similar role within a similar industry
- Demonstrated experience in systems administration and document control
- Articulate communication and writing skills
- Attention to detail producing quality outputs
- Ability to work effectively in a large team
- Providing strong customer service whilst also being able to extract successful outcomes from others
- Discipline to follow and enforce standardised ways of working
- Strong IT skills with an aptitude for learning new systems
- Previous experience using specialised software applications including or similar to: SWDelivery Portal, InEight Document, SWIM, MS - Word, Excel, Visio, SharePoint, Forms, Power Apps, Power BI, etc.
- Ability to prioritise workload
- Possess a good end-to-end understanding of the delivery of infrastructure projects
- Capable of performing data analysis and demonstrating results
- Strong problem-solving skills to find root causes and to utilise a first principles approach with attention to detail
Closing date: Sunday 28th August 2022
Please see the position description for the role’s full accountabilities
You must be an Australian Citizen or Permanent Resident at the time of submitting your application to be considered for this role. For more information, you can contact recruitment@sydneywater.com.au
Sydney Water welcomes you to apply if you feel you meet the selection criteria. The successful completion of a Criminal History Check and Medical Assessment form part of the application process.
Please advise if you require any adjustments to actively participate in the application and recruitment process.
We want your perspective and ideas to help us find better ways to delight our customers, so we encourage you to apply no matter your age, sex or culture. You can be part of a committed, highly skilled team who’ll appreciate what you bring to the table. You’ll set and achieve real goals and make decisions that matter, as together we help shape the lifestyle of greater Sydney.
As part of the application process, Sydney Water will be collecting your personal information to assess your suitability for the role. We will also use your personal information to establish a LiveHire talent profile in our Talent Community. We look at our Talent Community first when new opportunities come up when you apply for a role. Your personal information will be collected in accordance with LiveHire’s Terms, Privacy Policy and Sydney Water’s Privacy Collection Statement – Job Application