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Manager Digital & Multimedia

  • LocationParramatta, NSW 2150
  • Work TypeFull time
  • Positions1 Position
  • Applications Close AtClosed 2 hours ago
    Never published
  • Job no: M9QR4
  • Category: Customer, Strategy and Engagement

Manager Digital & Multimedia

  • Competitive Salary Package
  • Full Time Permanent role
  • Parramatta location – near train station with Hybrid working week

About the Organisation

At Sydney Water we value our customers, our culture, and our performance. Our vision is to create a better life with world-class water services. We highly value and protect the environment of Sydney and its surrounds. Sydney Water is committed to the health and safety of its employees and its community. Sydney Water supports a diverse and inclusive workforce and encourages people of all ages and backgrounds to apply.

The Opportunity

Lead the Digital and Multimedia team to deliver high-quality and professional communications to Sydney Water’s customers and employees through our digital platforms and social media to promote and protect Sydney Water’s reputation.

Direct reports include: • 2 x Senior Multimedia Advisor • 2 x Multimedia Advisor

Accountabilities & Deliverables

  • Support the business in the management of internal and external digital and multimedia communication channels to protect and promote Sydney Water’s brand and reputation.
  • Bring innovations in tools to improve responses and design.
  • Manage key projects / digital initiatives and deliver positive outcomes in line with business deadlines.
  • Meet Customer Satisfaction and Net Promotor Score goals.
  • Co-manage media and marketing channels, innovating to deliver a remarkable customer experience, drive stronger conversion and better engagement with the brand.
  • Support daily/weekly digital campaigns targeting CALD audiences using research and insights and perform business sanity testing.
  • Provide SME direction for insights gained from experience on digital and multimedia channels.
  • Ensure a consistent and professional look and feel to Sydney Water’s presence on digital and social media that reinforces our brand.
  • Work closely with the Digital team to enhance digital channels to reach a remote and field-based workforce, for example, mobile apps.

Knowledge/ Skills/ Experience

  • Degree qualifications in digital, business, social media management, communications or other related disciplines.
  • Minimum 10 years’ experience in a people management role, operating as part of a senior leadership team
  • Minimum 5 years’ experience working in digital channel management
  • Outstanding leadership and people management skills to clearly and influentially articulate vision and build support
  • Extensive experience in a range of digital and social media platforms, and ability to maximise the uses for consistent messaging
  • Extensive project management experience within a large or complex organisation
  • Ability to advise senior executives to influence strategic decision making in the organisation
  • Ability to think strategically and then execute upon that design
  • Strong ability to plan and coordinate multiple streams of work to effectively deliver high-quality, sustainable results as required by the business
  • Lateral thinker who demonstrates drive and commitment to delivering innovative solutions
  • Problem solving and influencing skills
  • Experience in running customer campaigns through digital platforms
  • Energetic and highly motivated
  • Strong supplier relationship management skills and experience

*Please refer to the job description for the full list of knowledge/skills and experience*

Please note that your application will be assessed against the job requirements of this position as listed in the attached position description. Please ensure that your cover letter and resume outline your ability to meet these job requirements.

You must apply online to be considered for this role. Any applications that are emailed to the hiring manager unfortunately cannot be considered.

Next Steps

If this sounds like the role for you, please click on the “Apply” button below to submit your application.

Applications close: Wednesday 6th July 2022

You must be an Australian Citizen or Permanent Resident at the time of submitting your application to be considered for this role. For more information, you can contact

Sydney Water welcomes you to apply if you feel you meet the selection criteria. The successful completion of a Criminal History Check and Medical Assessment form part of the application process.

Please advise if you require any adjustments to actively participate in the application and recruitment process.

We want your perspective and ideas to help us find better ways to delight our customers, so we encourage you to apply no matter your age, sex or culture. You can be part of a committed, highly skilled team who’ll appreciate what you bring to the table. You’ll set and achieve real goals and make decisions that matter, as together we help shape the lifestyle of greater Sydney.

As part of the application process, Sydney Water will be collecting your personal information to assess your suitability for the role. We will also use your personal information to establish a LiveHire talent profile in our Talent Community. We look at our Talent Community first when new opportunities come up when you apply for a role. Your personal information will be collected in accordance with LiveHire’s TermsPrivacy Policy and Sydney Water’s Privacy Collection Statement – Job Application


  • Closed 2 hours ago - 06 Jul 2022