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Manager Employee Communications

  • LocationParramatta, NSW 2150
  • Work TypeFull time
  • Positions1 Position
  • Applications Close AtClosed 4 months ago
    Never published
  • Job no: M4JM7
  • Category: Customer, Strategy and Engagement, Customer Strategy and Engagement

Manager Employee Communications 

  • Permanent Full-time, ICE 2
  • Parramatta location – near train station
  • Hybrid working available in line with our Flexible Working - Our Way approach

At Sydney Water, we’re passionate about making a positive contribution to the lives of our customers, communities and our environment.

About us

We have a proud heritage and a bright, progressive future, providing world-class drinking water and beautiful waterways from the mountains to the sea. We embrace innovation and encourage diversity – importantly our people and their passion for their work are key to achieving our vision of creating a better life. 

About the role

As the Manager, Employee Communications, you will help us bring our strategy to life, building on our reputation for world-class services, growing water literacy and taking advocacy for a circular economy to the global community.  

Direct reports include:

  • Senior Advisor Employee Communications x 2
  • Employee Communications Coordinator x 2
  • Additional project-based resources as required

Accountabilities & Deliverables

  • Manage the delivery of employee communication plans that contribute and align to Sydney Water’s strategy and business plans.
  • Manage a team of communications specialists to deliver major employee communications projects, identifying opportunities and risks early, developing and implementing messaging, Q&As and engagement plans with appropriate measures of success.
  • Develop a solid understanding of the business and build trusted relationships that support the delivery of highly effective employee communication outcomes that drive engagement.
  • Monitor and report quarterly on the effectiveness of business outcomes in the areas of accountability including employee engagement and report on employee communication deliverables and channels.
  • Develop an integrated employee engagement and communications plan that addresses organisational objectives for the various audience segments (leadership, office and field staff, contractors). This strategy will be informed by the results of culture survey and ongoing employee and communication surveys.
  • Provide advice to People and Culture, and the Executive to plan and manage communications for future employee initiatives including strategy communications, union negotiations, business reforms and attraction and retention programs etc.
  • Provide strategic planning, advice, coaching and co-ordination to Managing Director and Executive for communications aligned to the employee communication across all internal channels including: leadership forums, employee road shows, intranet and other channels, briefings, speeches, presentations, blogs, videos, Managing Director and General Manager emails and other communication requirements.
  • Manage internal communication channels, ensuring consistency in messaging and approach and compliance with corporate brand guidelines.
  • Ensure a collaborative approach to communications by developing avenues for dialogue, tapping into knowledge and intelligence and seeking views across Sydney Water and externally

About you

Degree qualifications in communications, public policy, business or related field..

Experience & Skills

  • A minimum 10 years’ experience working as a senior communications professional in a major corporation, government department or agency environment
  • Ability to partner with, influence and coach senior leaders in the delivery of effective employee communications
  • Ability to build constructive and effective relationships to develop a deep understanding of business needs and objectives to tie communications work directly to desired business outcomes
  • Demonstrated ability in designing and implementing proactive communication plans and issues-based programs 
  • Highly developed written and verbal communication skills including strong corporate and policy communication skills
  • Outstanding leadership and people management skills to clearly and influentially articulate vision and build support
  • Strong understanding of consultation principles and tools, particularly in the context of corporate/government communication channels
  • Strong news sense and ability to think outside the square and identify opportunities to promote business successes and achievements
  • Solid understanding of digital communications and emerging communication techniques

Closing date: Friday 28th January 2022

You must be an Australian Citizen or Permanent Resident at the time of submitting your application to be considered for this role. For more information please contact

Sydney Water welcomes you to apply if you feel you meet the selection criteria. The successful completion of a Criminal History Check and Medical Assessment form part of the application process. Please advise if you require any adjustments to actively participate in the application and recruitment process.

We want your perspective and ideas to help us find better ways to delight our customers, so we encourage you to apply no matter your age, sex or culture. You can be part of a committed, highly skilled team who’ll appreciate what you bring to the table. You’ll set and achieve real goals and make decisions that matter, as together we help shape the lifestyle of greater Sydney.

As part of the application process, Sydney Water will be collecting your personal information to assess your suitability for the role. We will also use your personal information to establish a LiveHire talent profile in our Talent Community. We look at our Talent Community first when new opportunities come up when you apply for a role. Your personal information will be collected in accordance with LiveHire’s TermsPrivacy Policy and Sydney Water’s Privacy Collection Statement – Job Application


  • Closed 4 months ago - 28 Jan 2022