Senior Change Lead -Service Excellence

About us 

We have a proud heritage and a progressive future, providing world class drinking water and beautiful waterways from the mountains to the sea. We see the world is changing so we are changing too. Our people and their jobs are as diverse as the communities we serve. 

About the role

The purpose of this role is to develop and implement change management plans for business change initiatives to drive faster employee adoption and greater utilisation and proficiency of the changes to ensure business, schedule and budget objectives are met. This role supports and advises project managers, communications and human resource practitioners and business leaders in change management approaches as well as coaching business leaders in leading their teams through significant transitions.

Responsibilities include but are not limited to:

Provide change coaching and support to people leaders and key stakeholders within the business to facilitate the successful implementation of business change initiatives.

Develop and execute change management plans to maximise employee adoption of the future state and minimise change resistance.

Who are we looking for?

Track record of successfully navigating complex change environments.

Strong ability to effectively manage scope and stay focused on the key priorities for this program, as it’s critical to avoid taking on too much.

Strong communication and relationship-building skills to work effectively with a wide range of stakeholders, including senior leaders, technical teams, and end users.

Proven experience leading change initiatives within large organisations or projects

 Tertiary qualification in Change Management or Business-related discipline

Highly experienced in collecting, analysing, and interpreting data examples include:

• Identifying and prioritising impacted stakeholders
• Change and data analysis - stakeholder assessments (understanding what their needs are and how to engage them), impact analysis.
• Ability to conduct Training needs analysis.
• Ability to undertake change readiness and adoption assessments.
• Change risk, assumption, issues and dependency management.
• Design, Planning and delivery of fit for purpose change plans.

Specific Technical Skills:

•  Advanced capabilities with Excel, PowerPoint and other change related software
•  Basic- Intermediate Project Management skills

Specific soft Skills:

• Good time management and prioritisation skills
• Strong problem-solving skills
• Sound business acumen.
• Good presentation skills
• Understanding the fundamentals of change resistance and how to manage it
• Confidence escalating issues in a timely manner.
• Ability to influence and manage 'difficult stakeholders’.
• Balance of IQ and EQ - confident but humble, respectful, heightened levels of empathy for those affected by change.

Applicants must be Australian Citizens or Permanent Residents.

Dive into Our Great Benefits: 

Competitive Remuneration: We’ll ensure that your skills and contributions are valued and rewarded appropriately. 

24/7 Wellbeing Support: Access for you and your family to free and confidential mental health and general health support through our EAP portal. 

Discounted Private Health Insurance: Unlock affordable access to top-tier health coverage with our discounted insurance plans. 

Fitness Passport: Achieve your physical fitness goals using our Fitness Passport, granting you access to a multitude of gyms and pools across NSW. 

Closing date: 12^th March 2025

Does this sound like you? Apply now.

We support you through the application process and can modify as needed – let us know what you need.

Please see the position description for the role’s full accountabilities.

Sydney Water welcomes you to apply if you feel you meet the selection criteria. The successful completion of a Criminal History Check and Medical Assessment form part of the application process.

Please advise if you require any adjustments to actively participate in the application and recruitment process.

We want your perspective and ideas to help us find better ways to delight our customers, so we encourage you to apply no matter your age, sex or culture. You can be part of a committed, highly skilled team who’ll appreciate what you bring to the table. You’ll set and achieve real goals and make decisions that matter, as together we help shape the lifestyle of greater Sydney.

As part of the application process, Sydney Water will be collecting your personal information to assess your suitability for the role. We will also use your personal information to establish a LiveHire talent profile in our Talent Community. We look at our Talent Community first when new opportunities come up when you apply for a role. Your personal information will be collected in accordance with LiveHire’s Terms, Privacy Policy and Sydney Water’s Privacy