Metering Officer

• 11-month fixed term contract
• EA Level 3E ($81,494.94 base salary plus superannuation) 
• 38 hour working week 19-day month  

About the Role

Join our Metering Operations teams on a 11-month Fixed term Contract where you’ll play a key role in delivering accurate and timely information that supports billing and customer service excellence.

In this dynamic role, you’ll lead the operational delivery of metering services, including customer meter exchanges, data processing, and case management of metering-related enquiries. You’ll be instrumental in maintaining the data that drives Sydney Water’s revenue, with the customer and community at the heart of everything we do.

Key Responsibilities:

• Maintain and update customer, meter exchange, and property data systems
• Process Customer Service Requests and interact with internal and external customers
• Manage day-to-day contract activities for meter exchanges and call-out work orders
• Coordinate meter exchange contract services and analyse related work orders
• Contribute to process improvement projects

About you:

We are looking for someone with:

• Strong computer skills with high accuracy in data entry and ability to navigate multiple systems
• Advanced Microsoft Excel skills
• Experience in utilities or customer service is a plus
• Familiarity with enterprise billing systems (SAP preferred)
• Willingness to work on a rotating roster (Monday–Friday)

Closing date: Friday 12th September at 11:59pm

Please advise if you require any adjustments to actively participate in the application and recruitment process. For any further information please contact sukriti.sharma@sydneywater.com.au

Please note this role is internally titled Customer Service Representative - Metering Operations as outlined in the job profile.

Working at Sydney Water

At Sydney Water, we are passionate about making a difference to the lives of our customers and communities. We have a proud heritage and progressive future providing world class drinking water and services that are vital to our customers’ quality of life and safeguarding Sydney’s future. We see the world is changing, so we are changing too.   

Our vision is to create better lives through world-class services, and we believe that starts with our people. Our people and their jobs are as diverse as the communities we serve. Our diverse skills, mindsets and backgrounds work together on exciting and challenging projects that make a difference and help ensure Sydney remains one of the most iconic and liveable cities in the world. 

We welcome and encourage applications from diverse backgrounds, including Aboriginal and Torres Strait Islander people, LGBTQIA+, people with disability, people with caring responsibilities, people from culturally and linguistically diverse backgrounds, and veterans.  

Please see the job profile for the role’s full accountabilities.