Digital Technical Specialist

About us 

We have a proud heritage and a progressive future, providing world class drinking water and beautiful waterways from the mountains to the sea. We see the world is changing so we are changing too. Our people and their jobs are as diverse as the communities we serve. 

About the role

This role is an opportunity for a motivated Technical Specialist to contribute to Sydney Water’s Developer/B2B Platform by working alongside the Solution Architect and Systems Integration partner in the delivery of a strategic and transformational program. The role requires collaboration with UX designers, developers, external vendors, business stakeholders. The primary focus will be on the effective delivery of technology solutions that facilitate outcomes for customers and ensure that all contributors are aligned towards maintaining compliance with quality and standards.

About the project

Developer Transformation is a strategically important project within the context of the Future Ready transformation of Sydney Water operating. The program will address critical issues in Sydney Water’s growth and development services related to property developer experience, performance, productivity, and outdated technology. The program will set us up to meet our future growth servicing needs, reliable recovery of developer contribution charges and heightened service level expectations from developers. 

The key objectives of the Developer Transformation program:  

Enhance the experience for our property developer customers by consistently delivering services in a timely manner, increasing transparency, and improving access to information tailored to their needs.  

Streamline our processes, data, and systems to improve productivity.  

Empower our team by minimizing low-value tasks and enabling them to focus on high-value activities that drive productivity and revenue recovery.  

Minimize errors and rework, enhance the quality and timeliness of our data, and implement flexible digital solutions to meet current and future needs.  

Ensure continued provision of essential services to support Sydney's growth and fulfill legal obligations.

Meet developers' heightened service expectations.

About the candidate

At least Eight years’ experience as a software developer and technology specialist, ideally in a large corporate environment. 

Expert skills and considerable experience in customer-facing web applications, including Case Management and Business to Business functions.

Experience dealing with multiple stakeholders, including third party vendors / Systems Integrators (SI) .

Excellent communication skills, including the ability to have complex technical conversations from a business-oriented capacity and conveying technical ideas in plain language. 

Proven ability to effectively communicate solutions options and recommendations to seek endorsement in Sydney Water Digital governance forums.

Tertiary qualifications in Information Technology, Computer Science or similar technical fields

Proven experience in technology solution Delivery within large organizations across traditional and Cloud domains.

Applicants must be Australian Citizens or Permanent Residents.

Dive into Our Great Benefits: 

Competitive Remuneration: We’ll ensure that your skills and contributions are valued and rewarded appropriately. 

24/7 Wellbeing Support: Access for you and your family to free and confidential mental health and general health support through our EAP portal. 

Discounted Private Health Insurance: Unlock affordable access to top-tier health coverage with our discounted insurance plans. 

Fitness Passport: Achieve your physical fitness goals using our Fitness Passport, granting you access to a multitude of gyms and pools across NSW. 

Novated Leasing: Get in the driver's seat of your financial future with our novated lease options. 

Closing date: 2^nd June 2025

For more information, or to request an accommodation information, you can contact sunil.nagarajan@sydneywater.com.au

At Sydney Water, we are passionate about making a difference to the lives of our customers and communities. We have a proud heritage and progressive future providing world class drinking water and services that are vital to our customers’ quality of life and safeguarding Sydney’s future. We see the world is changing, so we are changing too. 

Our vision is to create better lives through world-class services, and we believe that starts with our people. Our people and their jobs are as diverse as the communities we serve. Our diverse skills, mindsets and backgrounds work together on exciting and challenging projects that make a difference and help ensure Sydney remains one of the most iconic and liveable cities in the world.

We welcome and encourage applications from diverse backgrounds, including First Nations people, LGBTQIA+ people, people with disability, people with caring responsibilities, people from culturally and linguistically diverse backgrounds, and veterans. 

 As part of the application process, Sydney Water will be collecting your personal information to assess your suitability for the role. We will also use your personal information to establish a LiveHire talent profile in our Talent Community. We look at our Talent Community first when new opportunities come up when you apply for a role. Your personal information will be collected in accordance with LiveHire’s Terms, Privacy Policy and Sydney Water’s Privacy Collection Statement – Job Application. Please see the position description for the role’s full accountabilities.