Director, Technology and Capabilities

Director, Technology and Capabilities

Enable Great Leadership | Drive Service Excellence | Advance Workforce Capability

At Sydney Water, we’re shaping the future of work by delivering innovative, people-focused solutions. We’re seeking an experienced Principal Manager, Technology and Capabilities to lead the efficient and effective delivery of HR services across Sydney Water, building the systems, capabilities, and experiences that empower our people to thrive.

In this critical leadership role, you will lead our Leader Advisory Hub, Talent Acquisition, Learning and Development, and HR Systems teams. Together, these functions underpin our ability to attract, engage, and grow our people while ensuring safe, compliant, and efficient service delivery. You’ll be responsible for ensuring we deliver high-quality advice to People Leaders, modern recruitment and onboarding experiences, capability growth programs, and robust HR systems that enable strategic decision-making.

You’ll also lead the evolution of our HR systems landscape, including extensive use of Dayforce and ServiceNow. Drawing on deep HRIS and data expertise, you will ensure Sydney Water’s systems are stable, compliant, and continuously optimised to support business scale, insights, and automation.

A key focus of this role is to build and mature a strategic HR capability pillar, integrating diverse functional teams and bringing together sectors to create a cohesive, high-impact service model. As a leader, you will foster a performance-oriented, inclusive team culture and model collaboration across the People & Governance Group. You will inspire excellence, enabling your teams to deliver reliable, responsive, and value-driven services that support Sydney Water’s workforce and strategic goals.

Experience and Qualifications:

• Significant leadership experience managing HR operations, shared services, or people technology functions in large or complex organisations.
• Proven success leading multidisciplinary teams across HR service delivery, recruitment, learning and development, and systems management.
• Strong experience managing HRIS systems and HR data, with demonstrated proficiency in Dayforce and ServiceNow.
• Demonstrated experience in bringing together diverse teams and disciplines, into a unified function that delivers measurable outcomes.
• Commercially astute decision-maker with experience in budget management, vendor performance, and process optimisation.
• Proven ability to use data insights to inform strategy, monitor service levels, and drive continuous improvement.
• Tertiary qualifications in Human Resources, Technology, or Business (or equivalent experience).
• Lean Six Sigma Green Belt certification is desirable.

This is your opportunity to enhance Sydney Water’s core HR foundation, driving innovation through technology, capability, and service excellence to support our people today and into the future.

This role is internally titled Principal Manager Technology and Capabilities, as outlined in the job profile.

Please note as part of the application process, you will be asked to undergo background checks which includes a criminal history check and a medical assessment either online or in person. Please advise if you require any adjustments to actively participate in the application and recruitment process. 

You must be an Australian Citizen or Permanent Resident at the time of submitting your application to be considered for this role.

Closing Date: Sunday 23rd of November at 11:59pm AEST

For any further information regarding the position please contact Bharti Singh via ContractorCentral@kellyocg.com 

Dive into Our Great Benefits:

• Competitive Remuneration: We’ll ensure that your skills and contributions are valued and rewarded appropriately.
• Hybrid Work Environment: We offer a hybrid work model that balances remote work and office collaboration, supporting our team's productivity and well-being.
• Continuous Professional Growth: We will invest in your career with leadership and development programs to propel your success.
• 24/7 Wellbeing Support: Access for you and your family to free and confidential mental health and general health support through our EAP portal.
• Discounted Private Health Insurance: Unlock affordable access to top-tier health coverage with our discounted insurance plans.
• Family First: Prioritise your family with up to 18 weeks of fully paid parental leave and a childcare allowance.
• Fitness Passport: Achieve your physical fitness goals using our Fitness Passport, granting you access to a multitude of gyms and pools across NSW.
• Novated Leasing: Get in the driver's seat of your financial future with our novated lease options.

Working at Sydney Water

At Sydney Water, we are passionate about making a difference to the lives of our customers and communities. We have a proud heritage and progressive future providing world class drinking water and services that are vital to our customers’ quality of life and safeguarding Sydney’s future. We see the world is changing, so we are changing too.  

Our vision is to create better lives through world-class services, and we believe that starts with our people. Our people and their jobs are as diverse as the communities we serve. Our diverse skills, mindsets and backgrounds work together on exciting and challenging projects that make a difference and help ensure Sydney remains one of the most iconic and liveable cities in the world.

We welcome and encourage applications from diverse backgrounds, including First Nations people, LGBTQIA+, people with disability, people with caring responsibilities, people from culturally and linguistically diverse backgrounds, and veterans. 

As part of the application process, Sydney Water will be collecting your personal information to assess your suitability for the role. We will also use your personal information to establish a LiveHire talent profile in our Talent Community. 

We look at our Talent Community first when new opportunities come up when you apply for a role. Your personal information will be collected in accordance with LiveHire’s Terms, Privacy Policy and Sydney Water’s Privacy Collection Statement – Job Application.

Please see the job profile for the role’s full accountabilities.