Customer Relationship Officer

• Manage relationships with Sydney Water’s complex high-value business customers
• 10 month fixed term contract January – November 2026
• Based from our Parramatta and St Marys offices with hybrid working available
• EA Level 12: $132,305.78 base salary plus super plus RDO

Are you an experienced Customer Service relationship professional with technical expertise in trade waste or similar highly regulated industry? This is an excellent opportunity to join our Business Customers team as a Customer Relationship Officer.

About the role

This role will support Sydney Water’s business customers to manage their accounts, ensuring that they comply with water regulations, and provide great customer service when advice is needed. You’ll also work closely with field staff and other teams to solve problems and ensure smooth processes.

Key Responsibilities

• Review and process applications from businesses that discharge wastewater.
• Resolve customer issues and assist in settlement of any disputes.
• Approve permits and arrange inspections when needed.
• Monitor compliance ensuring clients meet regulatory obligations, and update their agreements.
• Provide technical advice based on relevant regulations and guidelines.
• Use systems like SAP to track customer activity and manage billing.
• Support awareness campaigns related to water use and education.
• Work with councils and other partners to ensure compliance standards are met.
• Manage small projects and oversee service provider contracts.

About you:

In addition to relevant tertiary qualifications in engineering, environmental science or similar and at least 5 years experience in a relevant industry you will have:

• Detailed knowledge of the impacts of commercial and industrial business practices on water utility products and services
• High level communication, negotiation and stakeholder management and networking skills
• Demonstrated high level of systems and process skills, including MS Office and SAP systems

Does this sound like you? Apply now. Closing date: Weds 29/10/2025 11.59 AEST

We support you through the application process and can modify as needed – let us know what you need. For more information, you can contact TA Partner marc.evans2@sydneywater.com.au

Please see the position description for the role’s full accountabilities.  

Why join us

At Sydney Water, your work will make a real difference in people’s lives—and your own. With diverse projects and roles, you'll find ample career growth opportunities. At Sydney Water, we actively seek and celebrate diversity, equity, inclusion, and individuality., fostering a safe environment where everyone can thrive and shape impactful community projects. We offer flexible working arrangements and opportunities for career progression among our many benefits

Dive into Our Great Benefits:

• Competitive Remuneration: We’ll ensure that your skills and contributions are valued and rewarded appropriately.
• Hybrid Work Environment: We offer a hybrid work model that balances remote work and office collaboration, supporting our team's productivity and well-being.
• Continuous Professional Growth: We will invest in your career with leadership and development programs to propel your success.
• 24/7 Wellbeing Support: Access for you and your family to free and confidential mental health and general health support through our EAP portal.
• Discounted Private Health Insurance: Unlock affordable access to top-tier health coverage with our discounted insurance plans.
• Family First: Prioritise your family with up to 18 weeks of fully paid parental leave and a childcare allowance.
• Fitness Passport: Achieve your physical fitness goals using our Fitness Passport, granting you access to a multitude of gyms and pools across NSW.
• Novated Leasing: Get in the driver's seat of your financial future with our novated lease options.

Working at Sydney Water

We welcome and encourage applications from diverse backgrounds, including First Nations people, LGBTQIA+, people with disability, people with caring responsibilities, people from culturally and linguistically diverse backgrounds, and veterans.

As part of the application process, Sydney Water will be collecting your personal information to assess your suitability for the role. We will also use your personal information to establish a LiveHire talent profile in our Talent Community.

Your personal information will be collected in accordance with LiveHire’s Terms, Privacy Policy and Sydney Water’s Privacy Collection Statement – Job Application. Please note as part of the application process, you will be asked to undergo background checks which includes a criminal history check.