Business Solution AnalystHybrid

• Design and implement technology solution experience that aligns with business objectives, including defining technical solutions and managing configuration changes.  
• Support implementation and maintenance, covering testing, data migration, security access, and ensuring consistent performance and service delivery. 
• Full time, permanent role conveniently located in the Parramatta CBD with flexible working arrangements including a monthly RDO (Rostered Day Off)!
• Salary: EA14, $148,386.65 + super

About us  

At Sydney Water, we are creating a better life with world-class water services. We are Australia’s largest water utility, providing water, wastewater, recycled water and some stormwater services to 5.3 million people. For 135 years, this has been our legacy – ensuring our waterways are healthy and thriving and the people of Greater Sydney have a safe, reliable water supply. 

Sydney Water will service nearly two million more people by 2050. To enable this growth, in an integrated and sustainable way, Sydney Water will be making significant investments over the next 10 years to deliver a resilient water and wastewater network, protect the environment and support healthy waterways. 

About the role 

We’re seeking a Business Solution Analyst to ensure our technology solutions deliver consistent performance and support business objectives. This role combines technical expertise, solution consulting, compliance, and innovation. Key focus areas include: 

• Systems Management: Act as the technical SME for all systems within remit, ensuring stability, performance, and operational support through configuration, troubleshooting, testing, and data management.  
• Support Solution Consulting & Continuous Improvement: Design and deploy solutions for new business requirements, monitor vendor roadmaps, and drive enhancements to maximise value from SaaS products.  
• Compliance & Best Practice: Ensure system changes meet legislative and policy requirements, manage risks, support audits, and stay ahead of industry trends to deliver innovative strategies. 

Ideally, you have experience working in a large organisation within a Shared Services or HR Systems environment, where you’ve interpreted and applied HR policies, employment agreements, and legislative frameworks. 

You are self-driven, comfortable with ambiguity, have an eye for detail and look for opportunities to share knowledge with your colleagues. 

To be successful in this role, you must be a team-player, be able to navigate your way in a large organisation and juggle multiple initiatives and work with competing priorities. 

About you 

• You will have a Degree, Diploma or Cert IV in Business or Technology (or equivalent experience), Scrum certification, Lean Six Sigma Green Belt, and proven experience in roles such as Systems Analyst, Cloud Configuration Analyst, or Developer. 
• You understand how business policies and processes interface with technology to deliver holistic solutions and have a proven track record of translating business needs into effective technology outcomes. 
• Solid understanding of application design and information systems management, with technical knowledge of at least one commercial ERP solution. 
• Experience working with cloud or SaaS products and familiarity with release cycles. 
• Ability to communicate effectively with development and engineering teams to achieve goals. 
• Strong verbal and written communication, interpersonal, and technical support skills. 
• Highly organised, detail-oriented, and analytical, with excellent problem-solving abilities. 
• Committed to confidentiality and professional integrity. 

Essential Requirements:  

·       Please note as part of the application process, you will be asked to undergo background checks which includes a criminal history check and a medical assessment either online or in person.  

·       You must be an Australian Citizen or Permanent Resident at the time of submitting your application to be considered for this role. 

Please see the job profile for the role’s full accountabilities 

Dive into Our Great Benefits! 

• Competitive Remuneration: We’ll ensure that your skills and contributions are valued and rewarded appropriately. 
• Employee Networks: We proudly offer and support Employee Led networks, such as Women of Water, Pride, First Nations and Disability & Neurodiversity Networks 
• Continuous Professional Growth: We will invest in your career with leadership and development programs to propel your success in the direction you desire. 
• 24/7 Wellbeing Support: Access for you and your family to free and confidential mental health and general health support through our EAP portal. 
• Discounted Private Health Insurance: Unlock affordable access to top-tier health coverage with our discounted insurance plans. 
• Family First: Prioritise your family with up to 18 weeks of fully paid parental leave and a generous childcare allowance. 
• Fitness Passport: Achieve your physical fitness goals using our Fitness Passport, granting you access to a multitude of gyms and pools across NSW. 
• Novated Leasing: Get in the driver's seat of your financial future with our novated lease options. 

Closing Date: Monday 26th January at 11:59 PM AEST

We want to ensure you feel supported and informed throughout every step of our recruitment process. Please advise if you require any adjustments to actively participate in the application and recruitment process. Please contact deirbhile.neary@sydneywater.com.au for any further information.

Working at Sydney Water 

We welcome and encourage applications from diverse backgrounds, including Aboriginal and Torres Strait Islander people, LGBTQIA+, people with disability, people with caring responsibilities, people from culturally and linguistically diverse backgrounds, and veterans.  

As part of the application process, Sydney Water will be collecting your personal information to assess your suitability for the role. We will also use your personal information to establish a LiveHire talent profile in our Talent Community.  

Your personal information will be collected in accordance with LiveHire’s Terms,Privacy Policy and Sydney Water’s Privacy Collection Statement – Job Application. Please note as part of the application process, you will be asked to undergo background checks which includes a criminal history check.