Business Process Analyst
- Deliver process excellence through building process libraries, recognising system and business unit dependencies, looking for opportunities to identify and remove waste and return greater outcomes for our customers
- Parramatta Location
About us:
At Sydney Water, we’re passionate about making a difference to the lives of our customers and communities.
Sydney Water has been in business for more than 130 years, but that doesn’t mean we’re complacent. We know we must keep building a business that is able to respond quickly when faced by new challenges. We’re constantly working to improve our service, and to innovate and invest in new technologies to delight our customers and protect our future.
About the role:
The purpose of this role is to provide process analytics support to the delivery of both projects and initiatives.
Key accountabilities include but are not limited to;
- Provide fit-for-purpose business analysis services focused on solutions including:
- Business process modelling and validation of existing models using common business process modelling standards and practices
- Pre-project problem analysis, scope definition and assisting with business case preparation
- Creation of process documentation/workflows, knowledge articles and self-service guidance for users.
- Identify new approaches and solutions to business issues identified through analysis of processes
- Conducting maturity assessments against the process activities to highlight areas of improvement or concerns
- Work with stakeholders to identify and assess business benefits and costs associated with proposed business improvements
- Work closely with project and program managers to manage dependencies and priorities
- The Business Process Analyst will work will Program Leads to manage interdependencies, and to insure no duplication of effort, interference or cross purposes
- Provide process performance statistical analysis
- Create detailed control plans for the handover of improved processes (including monitoring and reporting, plus corrective action guidance)
About you:
- 5 years’ experience as a Process Analyst or experience deemed equivalent
- Experience with process design and improvement methodologies and reporting preferred
- Proficient in Visio and Excel (also Minitab and advantage)
- Degree qualification in business, engineering or related field or experience deemed equivalent
- Qualifications in Six Sigma, Lean Thinking or equivalent
- Critical thinking and creative problem solving
- Strong skills in Process Mapping and Business Process Reengineering
- Highly proactive with exceptional integrity, professionalism, efficiency and accuracy
Please see the position description for the roles full accountabilities.
Advert closes: Friday 10th November, 2023
You must be an Australian Citizen or Permanent Resident at the time of submitting your application to be considered for this role. For more information, you can contact carly.diprose@sydneywater.com.au
We want your perspective and ideas to help us find better ways to delight our customers, so we encourage you to apply no matter your age, sex or culture. You can be part of a committed, highly skilled team who’ll appreciate what you bring to the table. You’ll set and achieve real goals and make decisions that matter, as together we help shape the lifestyle of greater Sydney.
As part of the application process, Sydney Water will be collecting your personal information to assess your suitability for the role. We will also use your personal information to establish a LiveHire talent profile in our Talent Community. We look at our Talent Community first when new opportunities come up when you apply for a role. Your personal information will be collected in accordance with LiveHire’s Terms, Privacy Policy and Sydney Water’s Privacy Collection Statement – Job Application