Developer Experience Performance & Insights Lead

Developer Experience Performance & Insights Lead

The purpose of this position to improve developer experience in Sydney Water by analysing data, feedback and insights, identifying and delivering improvement initiatives that result in improved developer experience and business improvements.

What you will be doing:

• Advocate for developer customers across the organisation and identify new opportunities for developer-centric improvement initiatives to improve outcomes for developer customers
• Contribute to business effectiveness and improvement by scoping, designing and implementing a wide range of process, system, policy and framework improvement initiatives/projects
• Build a deep understanding of developer needs, wants and values across development segments, and use these to design experiences for developers.
•  Lead and participate in business process improvement initiatives, including gathering data, data analysis, capturing processes, conducting root-cause analysis, facilitating discussion, designing new processes, producing reports and documentation.
• Contribute to and support enterprise improvement initiatives including Developer Transformation, Contact Centre and website uplift projects.

 About you:

• Demonstrated experience in customer experience data and analytics and delivering creative and innovative solutions to customer experience and business challenges
• Advanced planning, organisational and time management skills and ability to manage changing priorities, handle multiple projects and meet objectives
• Highly skilled in encouraging others to generate improvement ideas that lead to increased business performance and customer satisfaction
• Advanced planning, organisational and time management skills and ability to manage changing priorities, handle multiple projects and meet objectives
• Skilled in leading cross functional continuous improvement processes

Please see the position description for the role’s full accountabilities. For any additional questions please reach out to connor.may@sydneywater.com.au – Application closing date is Monday 2nd June

Research shows that women and people of colour are less likely to apply for roles if they don’t meet every qualification. If, after reading this, you’re not sure you tick every single criteria box, but have the passion to get behind our purpose, the determination to face a challenge and a willingness to grow and learn, we think you should click that apply button anyway. We’re passionate about building a diverse and inclusive team, and love hearing from people like you.

Why join us 

Dive into Our Great Benefits: 

Competitive Remuneration: We’ll ensure that your skills and contributions are valued and rewarded appropriately. 

Hybrid Work Environment: We offer a hybrid work model that balances remote work and office collaboration, supporting our team's productivity and well-being. 

Continuous Professional Growth: We will invest in your career with leadership and development programs to propel your success. 

24/7 Wellbeing Support: Access for you and your family to free and confidential mental health and general health support through our EAP portal. 

Discounted Private Health Insurance: Unlock affordable access to top-tier health coverage with our discounted insurance plans. 

Family First: Prioritise your family with up to 18 weeks of fully paid parental leave and a childcare allowance. 

Fitness Passport: Achieve your physical fitness goals using our Fitness Passport, granting you access to a multitude of gyms and pools across NSW. 

Novated Leasing: Get in the driver's seat of your financial future with our novated lease options. 

As part of the application process, Sydney Water will be collecting your personal information to assess your suitability for the role. We will also use your personal information to establish a LiveHire talent profile in our Talent Community.  

Your personal information will be collected in accordance with LiveHire’s Terms, Privacy Policy and Sydney Water’s Privacy Collection Statement – Job Application. Please note as part of the application process, you will be asked to undergo background checks which includes a criminal history check.