Commercial Client Representative

• Offering a fulltime permanent opportunity within Sydney Water Lab Services!
• West Ryde location with a competitive base salary 92,184.14 plus super!
• Help shape the lifestyle of greater Sydney working closely with our clients and laboratory services teams

At Sydney Water, we’re passionate about making a difference to the lives of our customers and communities

We have a proud heritage and a progressive future, providing world class drinking water and beautiful waterways from the mountains to the sea. We see the world is changing so we are changing too. Our people and their jobs are as diverse as the communities we serve.

About the role

The role of Commercial Client Representative requires effective management of a customer portfolio by developing positive relationships with customers, understanding their requirements, and ensuring their needs are met. Specifically, it involves working with Sydney Water LIMS & SAP systems to prepare quotes, report results and issue & track invoices. In addition, this position requires support to be provided across other business areas within Laboratory Services.

The responsibilities can include, but are not limited to:

• Develop and maintain a positive relationship with external clients ensuring their needs are understood and met.
• Assist with client programs and track customer satisfaction
• Understand laboratory capabilities - including turnaround times, capacity and new/pending methods.
• Prepare and issue quotes, and reports to meet the contractual requirements – including knowledge of SAP & SES entries.
• Be involved with the management of debtor accounts, and invoicing.
• Understand the requirements of NATA accreditation for Biological and Chemical laboratories and the Quality system requirements (eg. ISO 17025)
• Have a thorough knowledge of national and international guidelines for drinking water and waste water analysis.
• Demonstrated ability to read and decipher monitoring plans when required
• Critically review, and authorise and report water quality data in a timely manner
• Organise co-ordination of samples to external laboratories
• Ability to work efficiently with a high degree of accuracy and attention to detail whilst managing competing demands
• Develop and maintain relationships with internal & external customers and suppliers, ensuring that their needs are understood, and the best solutions are determined for everyone
• Demonstrated capability to operate across business areas as required with minimal direction. Self-motivated and strong at multi-tasking and prioritising workload.

About you

As a successful applicant you will have 2 years demonstrated experience in a chemical or biological laboratory background, allowing you to best support guidance and development of contract outcomes to Sydney Waters clients.

You are someone who takes real initiative in building relationships and are keen to work more closely with stakeholders in a supportive team environment.

• ·Demonstrated communication skills, including the ability to liaise effectively with customers and to write clear and concise reports using software packages such as Word, Excel, LIMS and Lotus Notes.
• Experience in a customer services role and managing project deliverables across a range of clients
• Demonstrated ability to deal with a multiple customer portfolio meeting all associated deadlines.
• Demonstrated commitment to continuous improvement and customer satisfaction.
• Demonstrated knowledge of NATA accreditation and ISO 9001, ISO17025 and ISO14001 Quality Systems requirements.

As part of your application, you must include:

• Resume
• Cover letter addressing your response to the Selection Criteria below

Selection criteria (to be no more than 2 pages in entirety):

1. Briefly describe your customer service experience, noting your communication skills and demonstrated ability to liaise effectively with customers.
2. Explain your capability in managing competing priorities & deadlines while supporting other business areas.
3. Each of us play an important role in a team. Outline an example when your character, behaviour and actions have had a positive impact on the team culture.

Application close date: Midnight Sunday 5th March 2023

Please see the position description for the role’s full accountabilities.

You must be an Australian Citizen or Permanent Resident at the time of submitting your application to be considered for this role. For more information, you can contact recruitment@sydneywater.com.au

Sydney Water welcomes you to apply if you feel you meet the selection criteria. The successful completion of a Criminal History Check and Medical Assessment form part of the application process.

Please advise if you require any adjustments to actively participate in the application and recruitment process.

We want your perspective and ideas to help us find better ways to delight our customers, so we encourage you to apply no matter your age, gender or culture. You can be part of a committed, highly skilled team who’ll appreciate what you bring to the table. You’ll set and achieve real goals and make decisions that matter, as together we help shape the lifestyle of greater Sydney.

As part of the application process, Sydney Water will be collecting your personal information to assess your suitability for the role. We will also use your personal information to establish a LiveHire talent profile in our Talent Community. We look at our Talent Community first when new opportunities come up when you apply for a role. Your personal information will be collected in accordance with LiveHire’s Terms, Privacy Policy and Sydney Water’s Privacy Collection Statement – Job Application