Customer Experience Representative
- Permanent Position
- Internal Applications
Are you passionate about creating a positive customer experience? Do you have initiative and drive? Are your communication skills exceptional?
At Sydney Water, we’re passionate about making a difference to the lives of our customers and communities.
The Opportunity
A fantastic opportunity is now available for you to work with a team of energetic and focused individuals within our award-winning contact centre. You will be responsible for providing a quality service using your active listening and information gathering skills to effectively communicate and convey messages to customers and other stakeholders. Your day to day duties would include exceptional telephone customer service in a fast-paced contact centre environment, data entry and analysis, account maintenance, billing and metering enquires.
The positions are based at the Contact Centre and are full time permanent roles. The Contact Centre span of hours is 8.00am to 7.00pm, Monday to Friday. This position currently requires you to work between the hours of 8.00am - 6.00pm.
Success Factors
To be successful, you will have several years of experience in customer service or in a contact centre environment and possess exceptional communication skills, both written and verbal. You will also have and a good level of knowledge in the use of computers.
If successful, you will be working with a high performing team that are committed, supportive and dedicated. You will have high level interpersonal skills, problem solving and conflict resolution skills. Ideally, you will be energetic and team focused, flexible, enthusiastic and have a genuine commitment to achieving positive results.
Please note that your application will be assessed against the job requirements of this position as listed in the attached position description. Please ensure that your covering letter and resume outline your ability to meet these job requirements.
You must apply online to be considered for this role. Any applications that are emailed to the hiring manager unfortunately cannot be considered.
Next Steps
If this sounds like the role for you, please click on the “Apply” button below, submit your application and complete the screening questions.
Applications close: 30 October 2020
We want your perspective and ideas to help us find better ways to delight our customers, so we encourage you to apply no matter your age, sex or culture. You can be part of a committed, highly skilled team who’ll appreciate what you bring to the table. You’ll set and achieve real goals and make decisions that matter, as together we help shape the lifestyle of greater Sydney.
You must be an Australian Citizen or Permanent Resident at the time of submitting your application to be considered for this role. For more information, you can contact recruitment@sydneywater.com.au
As part of the application process, Sydney Water will be collecting your personal information to assess your suitability for the role. We will also use your personal information to establish a LiveHire talent profile in our Talent Community. We look at our Talent Community first when new opportunities come up when you apply for a role. Your personal information will be collected in accordance with LiveHire’s Terms, Privacy Policy and Sydney Water’s Privacy Collection Statement – Job Application