Dispatcher/ Scheduler- Network Maintenance

• Exciting opportunity to join a Centre of Excellence in Maintenance Planning & Scheduling at Sydney Water
• Salary: Base $124,955.37 + superannuation + shift/leave loading + rostered leave
• Contract: 9-month maternity leave cover (potential for extension)
• Roster: 24/7 rotating shift, including weekends and public holidays

About the role

We are looking for a proactive and customer-focused Maintenance Scheduler to join our Networks team. In this pivotal role, you’ll be responsible for allocating resources to maintenance crews across Sydney Water’s network, ensuring timely and efficient service delivery that supports our customers, the environment, and operational excellence.

Reporting to the Response Crew Leader, you’ll thrive in a fast-paced environment where your decisions directly influence customer satisfaction and Sydney Water’s reputation.

Key Responsibilities:

• Minimise customer impact from daily maintenance activities
• Incident Management- manage multiple operational and environmental incidents.
• Provide 24/7 response capability for network faults
• Collaborate with Customer Experience, Area Planning, Operations, Maintenance, and contractors to deliver seamless service
• Coordinate with other utilities and contractors to ensure timely repairs
• Manage workflows for field crews to meet priority timeframes
• Communicate proactively with customers affected by service interruptions
• Deliver timely operational insights using available data sources
• Provide accurate updates to customers and the Customer Hub
• Handle overnight customer calls and resolve issues effectively

About you

You are a calm and capable problem-solver who thrives under pressure and enjoys working collaboratively. You bring:

• 1–5 years’ experience in utility network operations or similar
• Strong customer service skills and a customer-first mindset
• Proven ability to manage complex stakeholder relationships
• Excellent teamwork and communication skills
• Confidence in influencing field teams to meet service standards
• Availability for emergency and incident response, including 24/7 contact ability
• Willingness to work a rotating shift roster, including weekends and public holidays

Dive into Our Great Benefits:

Competitive Remuneration: We’ll ensure that your skills and contributions are valued and rewarded appropriately. 

Hybrid Work Environment: We offer a hybrid work model that balances remote work and office collaboration, supporting our team's productivity and well-being. 

Continuous Professional Growth: We will invest in your career with leadership and development programs to propel your success. 

24/7 Wellbeing Support: Access for you and your family to free and confidential mental health and general health support through our EAP portal. 

Discounted Private Health Insurance: Unlock affordable access to top-tier health coverage with our discounted insurance plans. 

Family First: Prioritise your family with up to 18 weeks of fully paid parental leave and a childcare allowance. 

Fitness Passport: Achieve your physical fitness goals using our Fitness Passport, granting you access to a multitude of gyms and pools across NSW. 

Novated Leasing: Get in the driver's seat of your financial future with our novated lease options. 

Closing date: Friday 19th September 2025 at 11:59pm

Please advise if you require any adjustments to actively participate in the application and recruitment process. For any further information please contact sukriti.sharma@sydneywater.com.au

Please note as part of the application process, you will be asked to undergo background checks which includes a criminal history check and a medical assessment either online or in person.

Working at Sydney Water

At Sydney Water, we are passionate about making a difference to the lives of our customers and communities. We have a proud heritage and progressive future providing world class drinking water and services that are vital to our customers’ quality of life and safeguarding Sydney’s future. We see the world is changing, so we are changing too.

Our vision is to create better lives through world-class services, and we believe that starts with our people. Our people and their jobs are as diverse as the communities we serve. Our diverse skills, mindsets and backgrounds work together on exciting and challenging projects that make a difference and help ensure Sydney remains one of the most iconic and liveable cities in the world.

We welcome and encourage applications from diverse backgrounds, including Aboriginal and Torres Strait Islander people, LGBTQIA+, people with disability, people with caring responsibilities, people from culturally and linguistically diverse backgrounds, and veterans.

Please see the job profile for the role’s full accountabilities