Category: Customer Delivery, Customer Support Officer
Customer Support Officer
Support case managed transactional business customers activities including applications, enquiries and issues
Support evaluation, implementation and monitoring of Business Customer and Backflow program activities.
$80,266.05 plus employer’s contribution to superannuation and leave loading
At Sydney Water, we’re passionate about making a difference to the lives of our customers and communities.
We have a proud heritage and a progressive future, providing world class drinking water and beautiful waterways from the mountains to the sea. We see the world is changing so we are changing too. Our people and their jobs are as diverse as the communities we serve.
About the role
Help us innovate to meet the challenges of our growing cities as a Customer Support Officer. You play an important role by Supporting the delivery of Business Customer program targets and objectives., you will also:
Support investigations on connections or trade waste incidents
Use targeted communication skills to provide exceptional customer service to a broad span of stakeholders including plumbers, hydraulic consultants, builders and general public
Prepare relevant correspondence to support Customer Property Services team deliverables
Communicate with various stake holders which include Customer Services Management Team, Major Customer Team, Customer Metering & Accounts, Customer Programs, Billing and Revenue and Customer Interaction, City Growth & Development, Customer Hub, Networks and Treatment
Support delivery of non-standard servicing targets and objectives for connected customers
Maintain asset registers and complete annual stock take of working plant and equipment.
At least 3 years’ experience in a relevant customer service/ support role with a demonstrated ability to meet objectives &/or qualification deemed appropriate
Demonstrated experience working with external service providers to ensure business requirements are understood and delivered
Demonstrated experience in delivering programs of work & activities to ensure service levels are achieved
Understanding of trade waste management, backflow containment, waste tracking systems desirable
Understanding of the delivery and range of programs, products and services to business customers
Application Closes: 18th May 2022
Please see the position description for the role’s full accountabilities.
You must be an Australian Citizen or Permanent Resident at the time of submitting your application to be considered for this role. For more information, you can contact firstname.lastname@example.org
Sydney Water welcomes you to apply if you feel you meet the selection criteria. The successful completion of a Criminal History Check and Medical Assessment form part of the application process.
Please advise if you require any adjustments to actively participate in the application and recruitment process.
We want your perspective and ideas to help us find better ways to delight our customers, so we encourage you to apply no matter your age, sex or culture. You can be part of a committed, highly skilled team who’ll appreciate what you bring to the table. You’ll set and achieve real goals and make decisions that matter, as together we help shape the lifestyle of greater Sydney.