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Customer Support Officer

  • LocationParramatta, NSW 2150
  • Work TypeFull time
  • Positions1 Position
  • Applications Close AtClosed 4 days ago
    Never published
  • Data Entry Clerk
  • Customer Service
  • Planning
  • Team Player
  • Job no: A8JC8
  • Category: Customer Delivery, Customer Support Officer

Customer Support Officer

  • Support case managed transactional business customers activities including applications, enquiries and issues
  • Support evaluation, implementation and monitoring of Business Customer and Backflow program activities.
  • Parramatta, Location
  • $ 80,266.05 plus employer’s contribution to superannuation and leave loading

At Sydney Water, we’re passionate about making a difference to the lives of our customers and communities.

About us

We have a proud heritage and a progressive future, providing world class drinking water and beautiful waterways from the mountains to the sea. We see the world is changing so we are changing too. Our people and their jobs are as diverse as the communities we serve.

About the role

Help us innovate to meet the challenges of our growing cities as a Customer Support Officer. You play an important role by Supporting the delivery of Business Customer program targets and objectives., you will also:

  • Support investigations on connections or trade waste incidents
  • Use targeted communication skills to provide exceptional customer service to a broad span of stakeholders including plumbers, hydraulic consultants, builders and general public
  • Prepare relevant correspondence to support Customer Property Services team deliverables
  • Communicate with various stake holders which include Customer Services Management Team, Major Customer Team, Customer Metering & Accounts, Customer Programs, Billing and Revenue and Customer Interaction, City Growth & Development, Customer Hub, Networks and Treatment
  • Support delivery of non-standard servicing targets and objectives for connected customers
  • Maintain asset registers and complete annual stock take of working plant and equipment.

About you

  • At least 3 years’ experience in a relevant customer service/ support role with a demonstrated ability to meet objectives &/or qualification deemed appropriate
  • Demonstrated experience working with external service providers to ensure business requirements are understood and delivered
  • Demonstrated experience in delivering programs of work & activities to ensure service levels are achieved
  • Understanding of trade waste management, backflow containment, waste tracking systems desirable
  • Understanding of the delivery and range of programs, products and services to business customers

Application Closes: 18th May 2022

Please see the position description for the role’s full accountabilities.

You must be an Australian Citizen or Permanent Resident at the time of submitting your application to be considered for this role. For more information, you can contact recruitment@sydneywater.com.au

Sydney Water welcomes you to apply if you feel you meet the selection criteria. The successful completion of a Criminal History Check and Medical Assessment form part of the application process.

Please advise if you require any adjustments to actively participate in the application and recruitment process.

We want your perspective and ideas to help us find better ways to delight our customers, so we encourage you to apply no matter your age, sex or culture. You can be part of a committed, highly skilled team who’ll appreciate what you bring to the table. You’ll set and achieve real goals and make decisions that matter, as together we help shape the lifestyle of greater Sydney.

As part of the application process, Sydney Water will be collecting your personal information to assess your suitability for the role. We will also use your personal information to establish a LiveHire talent profile in our Talent Community. We look at our Talent Community first when new opportunities come up when you apply for a role. Your personal information will be collected in accordance with LiveHire’s TermsPrivacy Policy and Sydney Water’s Privacy Collection Statement – Job Application

 

  • Closed 4 days ago - 18 May 2022