Practice Manager, Process Improvement
- Deliver and enable the implementation of process improvement opportunities and initiatives
- Make it easy for our customers and people to do business with us
- Foster and deliver process excellence across the organisation
- Location, Parramatta
At Sydney Water, we’re passionate about making a difference to the lives of our customers and communities.
About us
We have a proud heritage and a progressive future, providing world class drinking water and beautiful waterways from the mountains to the sea. We see the world is changing so we are changing too. Our people and their jobs are as diverse as the communities we serve.
About the role
Manage a team of process leads and business analysts to deliver business improvement opportunities, projects and programs across Sydney Water. The Change and Business Improvement team aims to make it easy for our customers and our people to do business with us, improve productivity and build a culture of process excellence
With responsibility for building Process Improvement capability across all levels of the organisation key accountabilities include:
- Assess, prioritise and deliver initiatives based on customer, business, and resourcing priorities utilising Lean or Six Sigma methodologies.
- Coach and lead process teams/resources using strong project management disciplines and people leadership capabilities, to deliver and implement identified solutions.
- Implement sustainable solutions which meet strategic business requirements and will also deliver value-add outcomes to the end customer.
- Monitor the performance of the projects against plan, analysis of spend, ensuring spend meets prioritised business needs and resolution of issues.
- Be a leader in a networking community both internal/external stakeholder to share and promote best practice.
- Responsible for supplying process related resources on to projects and programs and having oversight of process delivery quality and return on investment.
- Focused on embedding the process philosophies and methodologies in opportunity identification, solution identification and implementation whilst fostering and delivering on process excellence across Sydney Water.
- Enable purpose and empower the team by coordinating direction that balances the requirements to service the business, develop a constructive culture and demonstrate commercial focus.
About you
You have significant experience leading a Practice Manager and team including:
- 5 years plus experience in significant program management experience in process reengineering and business improvement initiatives.
- Strong stakeholder management and experience in interacting with business management and operations teams
- Degree in Business or Administration & certification in Lean and Six Sigma Black Belt.
- Program and project management certifications in Prince2 or Managing Successful Programs
- Ability to manage multiple projects and competing priorities and strong problem-solving ability and rigour in problem analysis
Closing date: Monday 20th July 2020
Please see the position description for the roles full accountabilities.
You must be an Australian Citizen or Permanent Resident at the time of submitting your application to be considered for this role. For more information, you can contact jess.mackay@sydneywater.com.au
We want your perspective and ideas to help us find better ways to delight our customers, so we encourage you to apply no matter your age, sex or culture. You can be part of a committed, highly skilled team who’ll appreciate what you bring to the table. You’ll set and achieve real goals and make decisions that matter, as together we help shape the lifestyle of greater Sydney.
As part of the application process, Sydney Water will be collecting your personal information to assess your suitability for the role. We will also use your personal information to establish a LiveHire talent profile in our Talent Community. We look at our Talent Community first when new opportunities come up when you apply for a role. Your personal information will be collected in accordance with LiveHire’s Terms, Privacy Policy and Sydney Water’s Privacy Collection Statement – Job Application