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Engagement Lead - Greater Sydney

  • LocationParramatta, NSW 2150
  • Work TypeFull time
  • Positions1 Position
  • Applications Close AtCloses in 8 days
    Published on 14 Oct 2021
  • Marketing Communications
  • Community Engagement Consultant
  • Community Program Officer
  • Community Support Worker
  • Community Development
  • Community Relations
  • Communications
  • Job no: 8J38E
  • Category: Customer, Strategy and Engagement

Community Engagement Lead

  • Join a dynamic, diverse and high performing team in an exciting time of growth
  • Manage and monitor community and stakeholder engagement for the planning and delivery of major projects, including capital, regulatory and policy related work
  • Proudly making a difference to establishing a best-in-class, customer centred, client organisation

At Sydney Water, we’re passionate about making a difference to the lives of our customers and communities.

About us

We have a proud heritage and a progressive future, providing world class drinking water and beautiful waterways from the mountains to the sea. We see the world is changing so we are changing too. Our people and their jobs are as diverse as the communities we serve.

About the role

  • Develop and deliver community and stakeholder engagement plans, to protect and promote reputation, identify issues and deliver strategic advice and early planning for the allocated portfolio.
  • Responsibilities include but are not limited to;  
  • Develop and manage community and stakeholder engagement plans and initiatives to protect and promote reputation throughout planning and delivery of major projects, including capital, regulatory and policy related work.
  • Oversee community involvement programs related to the portfolio.
  • Contribute to Sydney Water’s Customer Participation objectives, including engagement delivery, as required.
  • Build strong partnerships with groups across Sydney Water and with key external stakeholder groups.
  • Lead the development, delivery and implementation of community and stakeholder engagement plans to promote the brand, protect reputation, manage issues and deliver successful programs for major projects, including capital, regulatory and policy related work.
  • Coach and develop staff, partners and project managers on managing and building effective community & stakeholder relations through formal and on the job training - including developing and maintaining appropriate programs for doing this. Ensure they follow approach policies and guidelines.
  • Build and maintain effective and influential relationships with community and external stakeholders.
  • Provide advice and planning across groups for best practice community engagement and communication that drives performance and business results.
  • Research and implement best practice approaches and methods to community and stakeholder engagement, that takes into account new technologies, employee beliefs, attitudes and preferences.

About you 

  • A minimum 10 years’ experience working as a senior communication, community relations or corporate affairs advisor in a major corporation, government department or agency environment.
  • Strong business acumen with the capacity to liaise and work with senior management and other Communications and Government Relations team members to determine positions on public policy issues, both proactive and reactive.
  • Degree qualifications in communications, public policy, business, journalism/marketing or any related field, or extensive (15+ years) commensurate experience.
  • Capable of leading and advising others in stakeholder engagement and or management.
  • Understanding of the Australian/Sydney media (traditional, online, electronic), preferably with journalism, media, public policy and or government experience.
  • Highly developed written and verbal communication skills including strong corporate and policy communication skills.
  • Strong project management skills in a collaborative environment – capable of leading a number of project teams to address portfolio issues.

Closing date: 31st October, 2021

Please see the position description for the role’s full accountabilities.

You must be an Australian Citizen or Permanent Resident at the time of submitting your application to be considered for this role. For more information, you can contact

Sydney Water welcomes you to apply if you feel you meet the selection criteria. The successful completion of a Criminal History Check and Medical Assessment form part of the application process.

Please advise if you require any adjustments to actively participate in the application and recruitment process.

We want your perspective and ideas to help us find better ways to delight our customers, so we encourage you to apply no matter your age, sex or culture. You can be part of a committed, highly skilled team who’ll appreciate what you bring to the table. You’ll set and achieve real goals and make decisions that matter, as together we help shape the lifestyle of greater Sydney.

As part of the application process, Sydney Water will be collecting your personal information to assess your suitability for the role. We will also use your personal information to establish a LiveHire talent profile in our Talent Community. We look at our Talent Community first when new opportunities come up when you apply for a role. Your personal information will be collected in accordance with LiveHire’s TermsPrivacy Policy and Sydney Water’s Privacy Collection Statement – Job Application


  • Closes in 8 days - 31 Oct 2021
  • Published on 14 Oct 2021, 12:14 AM