User Experience Specialist (UX Specialist)

About us 

We have a proud heritage and a progressive future, providing world class drinking water and beautiful waterways from the mountains to the sea. We see the world is changing so we are changing too. Our people and their jobs are as diverse as the communities we serve. 

About the role

This role offers the opportunity to contribute to meaningful projects that enhance customer and employee experiences. You’ll help define, design, and refine solutions that align with business goals and user needs. User Experience (UX) Specialist will work closely with cross-functional teams—Product Owner, Solution Architect, Business Analyst, and Developers—across multiple projects to deliver effective digital solutions

Responsibilities

Stakeholder & User Engagement

Collaborate with business, digital teams, and end-users.

Work within agile delivery teams.

Research & Analysis

Plan and conduct user research using both qualitative and quantitative methods.

Understand and define user and business problems, needs, and pain points.

Translate findings into clear outcomes and design concepts.

Work with the Business Analyst and technical team to identify constraints and negotiate feasible approaches.

Participate in the creation of the service blueprints

Design

Facilitate Human-Centred Design or Design Thinking sessions.

Create wireframes, interactive prototypes, and design assets.

Develop high-fidelity UI designs for the development team.

About You

Essential Requirements

Minimum 3 years’ experience as a User Experience Designer in a corporate or enterprise environment.

Strong background in designing customer-facing digital applications.

Proven ability to work with multiple stakeholders and teams.

Excellent communication skills, including translating technical details for non-technical audiences.

Experience working within agile methodologies.

Applicants must be Australian Citizens or Permanent Residents.

Dive into Our Great Benefits: 

Competitive Remuneration: We’ll ensure that your skills and contributions are valued and rewarded appropriately. 

24/7 Wellbeing Support: Access for you and your family to free and confidential mental health and general health support through our EAP portal. 

Discounted Private Health Insurance: Unlock affordable access to top-tier health coverage with our discounted insurance plans. 

Fitness Passport: Achieve your physical fitness goals using our Fitness Passport, granting you access to a multitude of gyms and pools across NSW. 

Novated Leasing: Get in the driver's seat of your financial future with our novated lease options. 

Closing date: 2^nd June 2025

For more information, or to request an accommodation information, you can contact sunil.nagarajan@sydneywater.com.au

At Sydney Water, we are passionate about making a difference to the lives of our customers and communities. We have a proud heritage and progressive future providing world class drinking water and services that are vital to our customers’ quality of life and safeguarding Sydney’s future. We see the world is changing, so we are changing too. 

Our vision is to create better lives through world-class services, and we believe that starts with our people. Our people and their jobs are as diverse as the communities we serve. Our diverse skills, mindsets and backgrounds work together on exciting and challenging projects that make a difference and help ensure Sydney remains one of the most iconic and liveable cities in the world.

We welcome and encourage applications from diverse backgrounds, including First Nations people, LGBTQIA+ people, people with disability, people with caring responsibilities, people from culturally and linguistically diverse backgrounds, and veterans. 

As part of the application process, Sydney Water will be collecting your personal information to assess your suitability for the role. We will also use your personal information to establish a LiveHire talent profile in our Talent Community. We look at our Talent Community first when new opportunities come up when you apply for a role. Your personal information will be collected in accordance with LiveHire’s Terms, Privacy Policy and Sydney Water’s Privacy Collection Statement – Job Application. Please see the position description for the role’s full accountabilities.