Insights Services Lead - BI & Database Management

About us 

We have a proud heritage and a progressive future, providing world class drinking water and beautiful waterways from the mountains to the sea. We see the world is changing so we are changing too. Our people and their jobs are as diverse as the communities we serve. 

About the role

As an Insights Services Lead, you'll drive data-driven decision-making and ensure the resilience and scalability of our information services. You'll oversee the implementation, operation, monitoring, and maintenance of these services, ensuring their secure operation using advanced frameworks and solutions. This role supports our Digital Strategic Plan and serves Sydney Water customers, requiring strong collaboration with cross-functional teams to align information services with strategic objectives. You'll foster a culture of continuous improvement and innovation, making a significant impact on our organization

Responsibilities

Oversee the delivery, operation, and implementation of information services across all sites, ensuring high availability, capacity, and resilience to enhance customer satisfaction and minimize downtime.

Collaborate with IT teams and external partners to continuously improve foundational services and seamlessly integrate information services with our strategic digital initiatives.

Ensure full adherence to Sydney Water’s IT policies, processes, and frameworks while prioritizing and allocating resources to align with customer service requirements and strategic goals.

Taking ownership of IT Service Management (ITSM) queues for incident response, service requests, problem records, and change approvals, ensuring timely resolution and minimizing service disruptions.

Lead operational acceptance activities for new technologies and digital initiatives, ensuring smooth transitions and minimizing risk during implementation.

Monitor operational performance, identify areas for improvement, and continuously assess and report on operational risks and issues to maintain a customer-focused service delivery model. Execute tasks allocated by the Project and Functional Lead, ensuring information services meet customer expectations while optimizing operational workflows.

About You

Essential Requirements

Tertiary degree qualification in information technology, computer science or similar or equivalent industry experience.

Minimum 10 years’ experience in Information Technology

Minimum 7 years’ experience in delivery, implementation and operation of information services.

Demonstrated ability to lead and implement technologies across a number of geographical locations

Technical knowledge and/or experience in information technologies

Demonstrated knowledge of database management systems, including Exadata, Oracle and SQL Server, with a strong understanding of database architecture, performance tuning, and security best practices.

Experience with business intelligence and reporting tools like SAP BI, BusinessObjects (BO) and Power BI, including designing and maintaining reports and dashboards.

Working knowledge of Foundation Technologies, Information and Assurance and Delivery Operations

Commercial acumen and business understanding.

Applicants must be Australian Citizens or Permanent Residents.

Dive into Our Great Benefits: 

Competitive Remuneration: We’ll ensure that your skills and contributions are valued and rewarded appropriately. 

24/7 Wellbeing Support: Access for you and your family to free and confidential mental health and general health support through our EAP portal. 

Discounted Private Health Insurance: Unlock affordable access to top-tier health coverage with our discounted insurance plans. 

Fitness Passport: Achieve your physical fitness goals using our Fitness Passport, granting you access to a multitude of gyms and pools across NSW. 

Novated Leasing: Get in the driver's seat of your financial future with our novated lease options. 

Closing date: 15^th July 2025

For more information, or to request an accommodation information, you can contact sunil.nagarajan@sydneywater.com.au

At Sydney Water, we are passionate about making a difference to the lives of our customers and communities. We have a proud heritage and progressive future providing world class drinking water and services that are vital to our customers’ quality of life and safeguarding Sydney’s future. We see the world is changing, so we are changing too. 

Our vision is to create better lives through world-class services, and we believe that starts with our people. Our people and their jobs are as diverse as the communities we serve. Our diverse skills, mindsets and backgrounds work together on exciting and challenging projects that make a difference and help ensure Sydney remains one of the most iconic and liveable cities in the world.

We welcome and encourage applications from diverse backgrounds, including First Nations people, LGBTQIA+ people, people with disability, people with caring responsibilities, people from culturally and linguistically diverse backgrounds, and veterans. 

As part of the application process, Sydney Water will be collecting your personal information to assess your suitability for the role. We will also use your personal information to establish a LiveHire talent profile in our Talent Community. We look at our Talent Community first when new opportunities come up when you apply for a role. Your personal information will be collected in accordance with LiveHire’s Terms, Privacy Policy and Sydney Water’s Privacy Collection Statement – Job Application. Please see the position description for the role’s full accountabilities.