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Service Advisor

  • LocationParramatta, NSW 2150
  • Work TypeFull Time - Fixed Term
  • Positions1 Position
  • Applications Close AtClosed 4 days ago
    Never published
  • Job no: 6MTQ3
  • Category: Finance & Business Performance
  • 12 - 18 month Fixed Term Role offering flexible work options based out of Parramatta with a competitive base salary $89,900.66 plus superannuation!
  • Deliver timely and professional first point of contact resolution for enquiries across Sydney Water
  • Respond to client insights and enquiry analytics to continuously improve service delivery.


At Sydney Water, we’re passionate about making a difference to the lives of our customers and communities. 


About us

We have a proud heritage and a progressive future, providing world class drinking water and beautiful waterways from the mountains to the sea. We see the world is changing so we are changing too. Our people and their jobs are as diverse as the communities we serve.


About the role 

Reporting to the Team Manager Advisory Services, you will deliver professional, timely and accurate management of staff and manager enquiries as the first point of resolution, across employee lifecycle activities and a range of multifunctional financial services.

In a high volume contact centre environment you will liaise with internal stakeholders and Sydney Water external suppliers supporting customer enquiries seeing you responsible for:

  • Provide prompt response to a range of multifunctional enquiries including management reports, facilities and tenancy services, purchase, procurement, and accounting enquiries for internal and external customers.
  • Provide quality customer service to managers and staff that consistently meets service standards and targets.
  • Provide the first point of contact and manage enquiries through to completion.
  • Escalate enquires as required and ensure that the client is kept informed and monitor progress until the enquiry is closed.


About you

This role will ideally suit a team member with a Finance - Accounts Payable or a Procurement background. You will have demonstrated customer service skills, strong problem-solving abilities and experience working in a shared services environment.

To be successful in this role you will need:

  • 3 years’ experience working in a shared services environment.
  • Customer Services Certification.
  • Problem solving and enquiry skills to understand the nature of an enquiry and respond in an efficient way.
  • An ability to provide information so that it can be easily understood.
  • Clear understanding of how escalation paths work while retaining accountability for the resolution of enquiries.
  • Ability to use a range of corporate systems including HR, Tenancy, Finance information systems including accessing, inputting, and compiling data.
  • Well-developed organisational and administrative skills, including strong attention to detail and the ability to prioritise and control own workload


Application Closing date: Midnight 14 August 2022

Please see the position description for the role’s full accountabilities.


You must be an Australian Citizen or Permanent Resident at the time of submitting your application to be considered for this role. For more information please contact recruitment@sydneywater.com.au

Sydney Water welcomes you to apply if you feel you meet the selection criteria. The successful completion of a Criminal History Check and Medical Assessment form part of the application process.

Please advise if you require any adjustments to actively participate in the application and recruitment process.

We want your perspective and ideas to help us find better ways to delight our customers, so we encourage you to apply no matter your age, sex or culture. You can be part of a committed, highly skilled team who’ll appreciate what you bring to the table. You’ll set and achieve real goals and make decisions that matter, as together we help shape the lifestyle of greater Sydney.

As part of the application process, Sydney Water will be collecting your personal information to assess your suitability for the role. We will also use your personal information to establish a LiveHire talent profile in our Talent Community. We look at our Talent Community first when new opportunities come up when you apply for a role. Your personal information to assess your suitability for the role. We will also use your personal information to establish a LiveHire talent profile in our Talent Community. We look at our Talent Community first when new opportunities come up when you apply for role. Your personal information will be collected in accordance with LiveHire’s TermsPrivacy Policy and Sydney Water’s Privacy Collection Statement – Job Application

 

 

  • Closed 4 days ago - 14 Aug 2022